If you use remote or intranet help and are having problems
with your help content, such as missing some content, you can test
the access to the help server.
About this task
Your product help system can retrieve content that is installed
with the product and content from a remote server that runs an information
center or from an intranet information center.
To check your connection
to the information center, open the remote information center or the
intranet information center and browse to the preferences page, for
example,
https://localhost:9443/help/remote/remotehelp.jsp.
For example, the preferences for your remote information center might
contain this information:
- Host of publib.boulder.ibm.com.
- Path of /infocenter/rqmhelp/v2r0.
- Port of 9080.
Given that information, browse to
https://Host:Port/Path/index.jsp,
for example
http://publib.boulder.ibm.com/infocenter/rqmhelp/v2r0/index.jsp.
If the information center opens without errors using this method, verify the correct information is
in the help preferences page. If you are unable to open the information
center, see your system administrator to troubleshoot your connection.