Changing from remote help to help on the product server

You can change the way you access help content. This topic explains how you can access help on your product server.

Before you begin

Make sure that the product server has an Internet connection. If the product server does not have an Internet connection or if performance is an issue, you can also download or update the help content with a help content .zip file. See related topics for more information.

Procedure

  1. On the help server, navigate to the help preferences page, https://server:port/help-name/remote/remotehelp.jsp. To find the help context root (server, port, and help-name), bring up the help from the product (? > Help contents), your URL will be https://server:port/help-name/index.jsp.
    The Preferences window opens.
  2. Disable the link to the Internet site by clearing the Include help contents from a remote infocenter check box.
  3. Click Save to save the setting.
  4. On the help server, navigate to https://server:port/help-name/updater/updatewar.jsp. To find the help context root (server, port, and help-name), bring up the help from the product (? > Help contents), your URL will be https://server:port/help-name/index.jsp.
    The Local Help Updater opens.
  5. In the Public Sites pane, select the location of the help to download.
  6. The Available Features list contains entries for the help that is available for download. Depending on your network connection speed, generating the list might take a few minutes. Select the help content.
  7. Click Install. The help content is downloaded and installed. A progress bar opens and tracks the status of the download.
  8. When the download is completed, close the Local Help Updater. Verify the help by navigating to https://server:port/help-name/index.jsp, for example, https://localhost:9443/help/index.jsp or https://clmwb:9443/clmhelp/index.jsp. To find the help context root (server, port, and help-name), bring up the help from the product (? > Help contents), your URL will be https://server:port/help-name/index.jsp. The help that you selected is installed on your computer.

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