Creating agent pools

To create an agent pool, specify the agents that are the members of the pool.

Procedure

  1. Display the Create New Agent Pool dialog by clicking Create New Agent Poolon the Agent Pools pane (Home > Resources > Agent Pools).
  2. Enter the pool name in the Name field.
  3. Optionally, enter a description in the Description field.
  4. Click the Pool Members field to add agents to the pool. A list of the available agents appears.
  5. Select the agent or agents to add to the pool. Optionally, you can filter the listed agents by entering search text into the text field.
  6. When you are finished, click Save.

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