When a user starts a Rational Synergy session, the system performs several actions in sequential order. This table explains the actions that the system performs during the startup process and some possible reasons why the startup process can fail.
Progress status | System action | Possible startup failure causes |
---|---|---|
5% |
GUI connects to the router to check for available patches |
For more information, see Monitoring services for Windows or Managing daemons for UNIX. |
25% |
User authentication |
|
50% |
Engine connects to the database server |
Note:
On an Informix® database, a session failure message displays and includes an Informix error code and ISAM number. Provide the code and number to IBM® Rational Software Support for help in determining the problem. |
60% |
Engine connects to the Objreg process and the router tells the engine where the Objreg processes are located Note: Run
the ccm monitor command to determine their location.
|
Faulty name resolution |
70% |
The current task loads preference data |
Incorrect preference data |
In the rare event that a startup failure occurs after the 70% status point, check your synergy.log file. If the messages in the log do not help you identify the problem, call Rational Software Support.