Solution Manager or Service Desk operations cannot start because Rational server configurations are lacking.
Explanation
The project server connection objects are null. To start and complete Solution Manager operations and Service Desk operations, the connection objects cannot be null. This problem typically occurs with new connector projects that have no servers specified.
Programmer response
Ensure that an IBM Rational Quality Manager or IBM Rational RequisitePro server is defined on the project details screen for Solution Manager operations. Ensure that a IBM Rational ClearQuest server is defined for Service Desk operations.