The incident synchronizer for IBM Rational Connector project has transferred a ClearQuest incident to Service Desk. The Service Desk Incident ID is: . However, the Service Desk was unable to notify ClearQuest of the transfer.
Explanation
The incident synchronizer has successfully transferred an incident from ClearQuest to Service Desk. However, the attempt to notify the ClearQuest record of this success has failed.
Programmer response
Ensure that ClearQuest is online and functional. Turn on tracing, try to transfer another incident, and investigate the connectorTrace.log file for more details.