Configuring Rational ClearQuest for the Service Desk integration

You configure Rational® ClearQuest® to work with SAP Solution Manager.

About this task

To use Rational ClearQuest with the Rational Connector for SAP Solution Manager, the Rational Connector package must be applied. See Applying Packages for help with ClearQuest Designer and packages.

Procedure

  1. Ensure that the Rational Connector package is downloaded to the system that is running ClearQuest.
  2. Register the package with ClearQuest
    1. Open the command prompt, Start > Run > CMD.
    2. Enter the command that leads to the location of the package.
      "C:\>packageutil registerpackage Connector 1.0 "C:\<installation path>"
  3. Open ClearQuest Designer
    1. Choose the repository that contains the record type that the Rational Connector package is applied to and log in.
    2. Choose the record type.
    3. Choose the version. Right click, select Packages > Apply Package.
    4. Within the Package wizard
      • Locate the Connector package.
      • Select 1.0 package and click Next.
        Note: For Japanese, 1.0.2; For Chinese, 1.0.3.
      • Choose the applicable record type and click Finish.
    5. Choose the updated version
      • Right click, Select Revision Control > Checkin.
      • Review and update the comments and click OK.
    The connector is now active as the latest version in the chosen record type. Any ClearQuest database that is based on Version 2.0 has an SAP tab, allowing for the integration.

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