The incident synchronization procedure cannot be completed because no record type within this ClearQuest repository and user database selection has the IBM Rational Connector ClearQuest package applied.
Explanation
The record type that has the IBM Rational Connector package applied was not determined during configuration. The record type in the specified ClearQuest repository and user database that has the IBM Rational Connector package applied cannot be found.
Programmer response
Ensure that one record type in a ClearQuest repository has the IBM Rational Connector ClearQuest package applied. Ensure that the user database has been created from this record type.