Troubleshooting: Viewing links from Service Desk incidents through browser clients

Links to service desk incidents that are created by the Rational® Connector are not returned through a browser client.

About this task

The host name for the computer that hosts the Rational connector is not using a fully qualified domain name (FQDN). This host name results in the links between service desk incidents and Rational Team Concert™ work items not working. For example, if the link begins with protocol://hostname/... and there is no DNS setting to append the appropriate domain name, the link results in a 404 or Not Found error message.

Procedure

Set a fully qualified domain name for the computer that hosts the Rational Connector so that you can view links from work items to service desk incidents. For example, for Redhat Linux, change the HOSTNAME section of /etc/sysconfig/network to have the fully qualified domain name. With this setting in place the link would now be protocol://hostname.domain/... and the computer that hosts the Rational connector would be able to resolve the link.

Consult your operating system documentation to determine how to set the host name for each operating system.


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