CRVSA0014E

The incident synchronization procedure cannot be completed because the Rational Connector database for this project has a duplicate copy of the state values from SAP Service Desk.

Explanation

Duplicate state names found in IBM Rational Connector database. The IBM Rational Connector database has received duplicate entries of the same state name. This can be caused by an IBM Rational Connector database storage fault or the reception of invalid data during the initialization process.

Programmer response

Synchronize the database again by saving the IBM Rational Connector project in the web user interface again. Then synchronize the ClearQuest configuration record type again. If the problem persists, contact IBM Software Support.
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