CRVSA0058E

Transfer failed: Invalid or stale values. Please check all values, particularly System/Client ID.

Explanation

Valid or current System/Client ID, within the Rational Connector ClearQuest tab, are required to complete transfers. A System/Client ID value within the ClearQuest incident that was submitted for transfer to Service Desk is not valid. This problem occurs when erroneous values are typed or when a ClearQuest user database has been attached to a new Service Desk system that provides new System/Client ID values.

Programmer response

Examine the ClearQuest incident and pick a client id / system id value from the drop down list.
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