CRVSA0010E

The incident synchronization procedure cannot be completed because the Rational Connector database for this project has a duplicate copy of the text type values from SAP Service Desk.

Explanation

To complete this procedure, the IBM Rational Connector Database cannot have duplicate text type names. Duplicate text type names were found in the Rational Connector database. This duplication can be caused by an IBM Rational Connector database storage fault or the reception of incorrect data during the initialization process.

Programmer response

Synchronize the Rational Connector database again by saving the Rational Connector project in the web user interface again. Then synchronize the ClearQuest configuration record type again. If the problem persists, contact IBM Software Support.
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