The incident synchronization procedure cannot be completed because the Rational Connector database for this project has a duplicate copy of the priority values from SAP Service Desk.
Explanation
To complete this procedure, the IBM Rational Connector cannot have duplicate priority names. Duplicate priority names were found in the Rational Connector database. The Rational Connector database has received duplicate entries of the same priority type, either through a Rational Connector database storage fault or by receiving invalid data during the initialization process.
Programmer response
Synchronize the IBM Rational Connector database again by saving the Rational Connector project in the web user interface again. Then synchronize the ClearQuest configuration record type again. If the problem persists, contact IBM Software Support.