If any Rational Synergy client does not use the same character encoding schemes as the underlying Oracle database, certain characters entered into the client can be replaced when they are saved to Oracle, resulting in data loss.
The German character is converted as it is saved to the database. Different characters are converted in different ways; for example, the character "ß" is replaced with "?," and the character "ä" is replaced with "a."
To avoid data loss, configure the Oracle database so that its character set is a superset of, or equivalent to, the character sets on all systems that run Rational Synergy clients. For example, if German data is expected to be stored in Rational Synergy, configure the Oracle database and the client systems to use a character set that supports German characters.