Defining bodies: example

In the body, show how much time is required to resolve CRs.

Procedure

  1. In the Report Builder dialog box, click Properties.
  2. Click the Attribute tab.
  3. Define the body layout.
    1. In Number of Columns, accept the default value (2).
    2. Select Include Border to include borders around attribute and value pairs on the report.
    3. Clear Include Bulk Operations, if set.

      In this example, the CRs for the report are already resolved.

  4. Define the body metric operation.
    1. In Metric Operations, click Add.

      The Available Metric Operations Definition subdialog box opens.

    2. In the Select a Metric Type list, click Row.
    3. In the Select a Metric Operation list, click Difference.

      The Row Difference Metric area displays under Available Metric Operations.

    4. In Label, type Time to Resolve.
    5. In the Find the Difference of list, click resolution_date.
    6. In the minus list, click entry_date.
    7. In the Data Type list, click Date.
    8. In the Date Unit list, click Minutes.
    9. In the metrics definition area, click Create.
  5. Under Layout, click Update.

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