Testing a help connection

If you are having problems with your help content, such as missing some content, you can test the connection to the help server.

About this task

Your product help system can retrieve content that is installed with the product and content from a remote server that runs an information center. The information center for your product has the most current help content. When your product is configured to retrieve content from a remote information center, the contents of the information center can be accessed by clicking Help > Help Contents to open your help system.

Procedure

  1. With your product open, click Windows > Preferences. The Preferences window opens.
  2. Expand Help and click Content.
  3. Ensure that the connection for your product information center is in the list of available information centers and that the address entry is enabled. If your information center is not listed, complete these steps:
    1. Click New.
    2. In the Add new information center window, enter a Name for the help and provide the URL to the information center. Example:
      Add an information center window
    3. Click Test Connection to ensure that the URL is valid.
    4. Click OK to save the changes.
    5. Verify that the new connection displays in the table as enabled.
  4. Select the row of the connection to test.
  5. Click Test Connection.

Results

If the connection fails, verify that your connection is accessible from your computer by opening the URL in a browser.

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