Refer to the troubleshooting tips and information for help
bypassing issues that you might experience while you are configuring
the help content.
Accessing the log information
To troubleshoot issues with the Local Help Updater, review
the information in the log file.
Testing a help connection
If you are having problems with your help content,
such as missing some content, you can test the connection to the help
server.
Fixing proxy and firewall issues
If you use remote help to access product help
content from a web-based information center through a proxy server,
you must manually configure the proxy settings. If you are unsure
whether you use a proxy server, try to open the information center
in an external browser and from your product. If you can open the
information center in an external browser but not from your product,
configure the proxy settings.
Fixing Internet Explorer Enhanced Security Configuration issues
If you are running the Internet Explorer Enhanced Security
Configuration service on a Windows 2003 server or Windows 2008 server,
you might experience issues with the Local Help Updater. If you cannot
add sites or use other icons in the Local Help Updater, select one
of these options to fix the issue.