In the From field, enter an initial request state, for example, Submitted. In the To field, enter the state to which the request is changed, for example, Fulfilled, and then click Run. Information displays for all requests that contain these two states, and shows the average time it took for each user that updated the requests to respond. You can export the report data as PDF, Postscript, Excel, Word, and PowerPoint. You can also select this report as the default report.