Collect diagnostic data that can be used
to diagnose and resolve the problem.
Before you begin
Before collecting data, see if the symptoms match any known
problems, and if so, if a fix or workaround has been published.
About this task
To collect diagnostic data:
Procedure
- Determine the most likely source of the problem.
If
the problem occurred during the installation, determine which components
were installed before the problem occurred and which components were
being added, removed, or modified during the installation.
- Collect the log files of the component most likely to be
causing the problem.
- Collect the trace files of the component where the problem
occurs.
What to do next
After you collect the appropriate diagnostic data, you
can analyze the data.