Problem |
What to check |
---|---|
Database is not available |
Click Admin, and then click Jazz Server Administration.
|
Unable to change configuration properties |
Check the server configuration properties: Expand Configuration and click one of these items:
On these pages, you can view and update configuration properties. When you save changes to configuration properties, they are propagated to the teamserver.properties file. If the database is not connected, you can only change configuration properties by editing the teamserver.properties file. |
Failing services |
Check the status of services: Click Component Status. On the Installed Components page, check the stack trace for more information about failing services. |
Slow server activity |
Check the running services: Click Active Services. On the Active Services page, check the running services and their stack traces. Check for services that run for an extended period of time. Check the server activity: Click Statistics. On the Server Statistics page, check the server activity, such as statistics for Web services, asynchronous tasks, and cache behavior. |
Additional resources and tips
For more information, you can access the log feed:
If the log feed is not available, view the Apache Tomcat log file/tomcat/logs/catalina.out (Linux®, AIX®, and Solaris) or the console window (win32).
If the teamserver.properties file is not located during startup, the server does not work properly and the Tomcat log and log feed contains errors. The server.startup script provides the path to the property file.
Ensure that the default Apache Tomcat connection ports 9080 and 9443 are not in use. The /conf/server.xml file defines the connection ports.
If the problems persist, consider reinstalling the database or the Web archive (WAR) file: