If you have a problem with your IBM® software, search the available knowledge
bases to determine whether your problem is known, has a workaround,
or if it is already resolved and documented.
About this task
The following knowledge bases can provide information for
your product:
Procedure
- To access product information centers:
- Go to the IBM Publications
Center at http://www.ibm.com/shop/publications/order .
- Select a country/region/language. Click Go.
- Click Information Centers and Libraries.
- From the list of information centers and libraries, click
your product name. The information center opens.
- To search the Rational knowledge
base:
- Go to the IBM Rational Support website at http://www.ibm.com/software/rational/support and in the Rational support task navigator, click Search.
- Select your product.
- Enter your search terms.
- Clear any document types to limit your search results.
- Specify the sort criteria for the search results.
- Click Search.
- From the search results, click a document link to open
it.
What to do next
You can also search knowledge bases using IBM Support Assistant. For more information about
this tool, see Using IBM Support
Assistant to search knowledge bases.