You can configure access to help content in one of three ways. You can access help from
the remote IBM Knowledge Center that is on the Internet, you can install the help on your computer,
or you can download and deploy the help on a server on your network.
Descriptions of the help
configurations
Consider the configuration options and select one that meets the needs of your
organization.
Table 1. Help content configurationsSetup type |
Description |
Remote help |
- This configuration is the default selection. No additional setup is required.
- An Internet connection is required.
- You access content directly from the public IBM® Knowledge
Center.
- Content is always the current version.
- Requires the smallest amount of space because only the infrastructure is installed.
|
Local help |
- Download a compressed file that contains the product help from the help download site. Install
the help in the product client by using the Install New Software option. See
Installing help on your
computer.
- An Internet connection is not required to view the content.
|
Intranet help |
- An administrator in your organization downloads a compressed file that contains a customer
installable IBM Knowledge Center and the product help from the help download site. The administrator
extracts the contents on a server on your intranet network and starts the IBM Knowledge Center. See
Installing help on an intranet
server.
- Team members redirect their help clients to access the help on the server without an Internet
connection. See Changing help content connections
- This help deployment is used primarily in enterprise environments that have limited Internet
access.
|
Considerations for selecting a configuration
Review the list of considerations to make when you are selecting a help configuration for
yourself or your organization.
Table 2. Considerations for selecting a configurationConsideration |
Remote help |
Local Help |
Intranet help |
To configure the help, an Internet connection is required. |
Yes |
Yes* |
Yes* |
To view the help, an Internet connection is required. |
Yes |
No |
No |
The configuration is appropriate for an environment with limited Internet
access. |
No |
Yes |
Yes |
An administrator must install the help. Users must set a new help
connection. |
No |
No |
Yes |
Users must install the help and set a new help connection. |
No |
Yes |
No |
Note: *An Internet connection is not required if your product is installed with the full set of
documentation.