Testing remote help connections
If you are having problems with your remote
help content, such as missing content, test the connection to the
help server.
Fixing proxy and firewall issues
If you use remote help to access product help
content from a web-based help system through a proxy server, you must
manually configure the proxy settings. If you are unsure whether you
use a proxy server, try to open the help system in an external browser
and from your product. If you can open the help system in an external
browser but not from your product, configure the proxy settings.
Fixing Java virtual machine (JVM) issues in the help system
In the help system, if you receive errors that are related
to the Java™ virtual machine
(JVM), such as Failed to create the Java Virtual Machine,
you can troubleshoot those issues.
No JAVA_HOME defined error
Some help packages might be built without the required Java JRE. Building packages without the required Java JRE saves on package size and assumes that most systems already have a
JRE installed.