Data source issues

If the data from the data source is not being retrieved, review these issues and troubleshooting suggestions.
Table 1. Data source issues
Issue Troubleshooting suggestion
Debugging REST data sources In a web browser, enter the URL displayed by Rational® Publishing Engine in the log view. If no errors occurred, review the content of the XML file to verify that there are no errors and that the data format matches the schema data format.

If you call IBM® Support, save the .xml file to help them identify the problem.

Rational DOORS® 9.x is not in secure mode but Rational Publishing Engine displays errors such as:
  • "E- DXL: <Line3>could not open include file (source/DOORS/dxl/schema discovery/const.inc) (No such file or directory)"
  • -E- DXL: <D:\CAx\Rational\Publishing Engine\source\DOORS\dxl\doors driver\getDOORSVersion.dxl:>could not open include file (source/DOORS/dxl/doors driver/getDOORSVersion.inc) (No such file or directory)
  • If Rational DOORS is using command-line arguments that override the add-ins path, then either add the path to Rational Publishing Engine installation or copy the Rational Publishing Engine source folder to the path pointed by the add-ins command-line flag.
  • See if the environment variable HKEY_CURRENT_USER\SOFTWARE\Telelogic\DOORS\9.3\Config\addins exists. If that environment variable exists, it overrides the HKEY_LOCAL_MACHINE\SOFTWARE\Telelogic\DOORS\9.3\Config\addins environment variable set by Rational Publishing Engine. In the HKEY_CURRENT_USER value, add the path to the Rational Publishing Engine installation.

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