You can use the troubleshooting information to help you
troubleshoot installation, configuration, or user issues for the Rational® Adapter for JIRA.
Using JIRA logging with the JIRA adapter
You can use the logging feature in JIRA to monitor and
debug the JIRA adapter. Logging can be configured to specify profiles
for logging and logging levels for individual features and functions
in JIRA.
RSS support information
IBM® Rational Support provides information about
software issues, including technotes, tips, and workarounds.
Gathering diagnostic information for the JIRA adapter
The IBM Support Assistant
Lite utility is a script-based utility that runs on Windows, Linux,
and UNIX systems where the adapter
is installed. It collects information about your adapter environment
and stores the information in a .zip archive file. You can then send
the archive file to IBM Support
so that they can help diagnose and fix problems.
Configuring OAuth authentication for CLM v3.0.1.0
If you are using Rational solution
for Collaborative Lifecycle Management v3.0.1.0, you must configure
OAuth to complete the authentication between JIRA and Jazz™ server entries.
Configuring JIRA issues to support CLM linkages
After you install the adapter plug-in into JIRA, a custom
field is automatically added to existing JIRA projects to support
integration. Optionally, for new JIRA projects that you intend to
integrate, you must add the custom field.
Error messages for the JIRA adapter
If you encounter an error message, you can find more information
about it by searching for it in the help system. Typically, the error
messages are shown in alphabetical order of the message ID.