IBM® Support Assistant
is available for download from the IBM Software
Support website. After download and installation, configure the Support
Assistant to include your product add-ons.
Before you begin
To download IBM Support
Assistant, you must be a registered user on the IBM Software Support website. For details about
registering, see Registering on the IBM Software
Support website.
About this task
IBM Support Assistant
is available as a workbench and an agent. You can install the workbench
on a local workstation for troubleshooting. If you want to troubleshoot
remote systems, install the agent on those systems. From the workbench,
you can connect to agents installed on remote systems, view and analyze
problem data, and run diagnostic tooling on data from those systems.
Procedure
- Log in to the IBM Software
Support website with your IBM User ID
and password.
- Download and install the IBM Support
Assistant. Links for the download and installation information are
available from the Support Assistant web page at http://www.ibm.com/software/support/isa/.
- Start the IBM Support
Assistant.
- Click Update > Find New > Product Add-ons
- Expand the Rational folder and select
your products. Click Next.
- Optional: Select the tools add-ons to install for
the products you selected. Click Next.
- Follow the instructions for the license agreement. Click Next.
- Click Finish. The product add-ons
are installed.
- On the results window, click Finish.