Testing the remote help connection

If you are having problems with your help content, such as missing some content, you can test the connection to the help server.

About this task

Your product help system can retrieve content that is installed with the product and content from a remote server that runs an information center. The information center for your product has the most current help content and when your product is configured to retrieve content from a remote information center, the contents of the information center can be accessed by clicking Help > Help Contents to open your help system.

During installation or later, your product was configured to access the help from the product information center.

The information center for your product is configured in your product during installation and is listed in the Help content reference topic in the Reference section.

Procedure

  1. Open the Preferences dialog.
  2. Click Help > Content.
  3. Ensure that Include help content from a remote infocenter is selected.
  4. Ensure that the Web address for your product information center is in the list of available information centers. If your information center is not listed, complete the following steps:
    1. Click Add.
    2. In the Name field, enter a name for the connection.
    3. Enter the Host and Path for your remote help site.  This information is listed in the Help contents reference topic under References.
    4. Select Use default port.
    5. Click OK
  5. Select the entry for your product information center.
  6. Click Test Connection. If the connection fails, please verify you Internet connection is working by browsing to the help information center for your product as specified in the Help content reference topic under Reference.

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