In this example, the MailImport business rule is used to
import emails about support issues to a Support Issues module.
To import the emails about support issues to an inbox
folder in the Support Issues module:
- Make sure that you have the required attributes in the Support
Issues module:
- The mail sender attribute, which must be a Text attribute
- The email-ID attribute, which must be either a Text or Integer
attribute
- The file attribute, which must be a File attribute
- In the business rule container folder, enter the following business
rule. You can use the Description attribute.
=MailImport("pop3://support_issues:mypassword@mail.companyname.com/INBOX", "true","Mail sent from","Mail-ID","Attachments","update_interval=1m")
- Set the Owner attribute for the folder. You might create a user
named MailImporter to be the Owner of the folder. Whenever an email
is sent to the specified email address (support_issues@domain.com),
an element is created in the Support Issues module.