Formatting e-mail for submission

Users can submit or modify Rational® ClearQuest® records directly using correctly formatted email messages. This topic describes the required email format for submitting or modifying records.

When Rational ClearQuest users submit or modify records by e-mail, all schema rules apply, including required fields and legal values. For example, if a user specifies the Submit action, but fails to include all required fields for the Submit state, the E-Mail Reader returns the e-mail message with an error message.

When submitting or modifying Rational ClearQuest records in e-mail, you must use the following format. If the e-mail message does not adhere to this format, the submission fails and the message is deleted.

Subject:
<record type> <action> <record ID>
Body:
[<fieldname>:]< legal value>
[<fieldname>:]< legal value>
{[<multiline_fieldname>:] This is an example of a field value for a field whose data type is a multiline text field. It requires braces.

}

The right brace (}) must be on a separate line from the multiline text it encloses.


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