Troubleshooting administrative tasks

Use this information to troubleshoot administrative tasks for Report Server for ClearQuest®.
Task How to...
Manually updating an RCQR.jar file Manually updating the jar files is not recommended but if doing so is necessary, ensure that after you update the \RationalSDLC\ClearQuest\RCQR\server\rcqr-update-site or the reportalprofile\classes directory, you also clean up the reportalprofile\temp directory.
Modifying the log trace level Log levels for the cqregistry.jar file can be set from the WAS admin console:
  1. Start the WAS Admin console.
  2. Click TroubleShooting >> Logs and Trace.
  3. Click server1.
  4. Click Change Log Details Levels.
  5. In the list of classes available, look for the com.ibm.rational.cq.was.userregistry.CQUserRegistry file and change the log level. Logs for log levels below FINE go to the trace.log file.
To set the log levels for other classes:
  1. Open the RationalSDLC/clearquest/RCQR/server/log4j_was.properties file.
  2. Set the component log level:
    # Set component log level
    log4j.logger.com.ibm.rational.project.service.ProjectRestService=WARN
    log4j.logger.com.ibm.rational.report.service.DataSourceRestService=WARN
    log4j.logger.com.ibm.rational.report.service.ReportRestService=DEBUG
    log4j.logger.com.ibm.rational.report.service.ReportCategorizationRestService=DEBUG
    log4j.logger.com.ibm.rational.security.service.SecurityRestService=WARN
    log4j.logger.com.ibm.rational.user.service.UserManagementService=WARN
    log4j.logger.com.ibm.rational.user.service.UserRestService=DEBUG
    log4j.logger.com.ibm.rational.user.registry.cq.CQUserRegistryService=DEBUG

    Normally, the log level should be set to WARN. When a problem needs to be debugged, to capture more information set the log level to DEBUG.

Correcting the port number for the link for snapshots Add the following two properties to the /RationalSDLC/clearquest/RCQR/server/teamserver.properties file:
com.ibm.team.repository.server.repourl.port.http = 15080
com.ibm.team.repository.server.repourl.port.https = 15443

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