This section explains the procedures for configuring Rational® ClearQuest® Web
to use the SMTP mail transport protocol on Windows.
The procedure to configure email options for SMTP on Windows varies
depending on whether your environment has a single Rational ClearQuest Server
or multiple servers. Use the appropriate procedure for your environment.
When using SMTP on Windows, all email notification messages that Rational ClearQuest Web
sends have the From address of the user who set up the email
rules and a Reply To address that corresponds to the SMTP Reply
To address specified on the E-Mail Options tab
of the Site Administration page.
Configuring SMTP in a
single server environment
To configure the SMTP protocol
in a single Rational ClearQuest server
environment on Windows:
- Log in to the Rational ClearQuest Web
client. Your user account must be set up with the Super User privilege.
- Configure the E-mail Options tab of Site
Administration:
- In the Mail Transport Type list, select SMTP.
- In the Sending E-mail Status list, select Active or Inactive.
- In the SMTP Host field, enter the name
of your SMTP server.
- In the Reply To field, enter the email
address of a dedicated email account that Rational ClearQuest Web
can use as the Reply To address in notification messages. In this
example, SomeGenericReturnAddress@MyDomain.
Configuring SMTP in a multiple
server environment
If your environment includes multiple Rational ClearQuest servers
on Windows, you cannot configure them on the E-mail Options tab
of the Site Administration page. You must perform the following procedure
on each server computer:
- Edit your Windows Registry settings in the regedt32 editor..
To ensure that you configure the same settings on each server computer,
create a .reg file and import it into regedt32.
- Create this key:
HKEY_USERS\.DEFAULT\Software\Rational Software\Email\SendMail
- Create these values under the SendMail key:
- For SendActive, type one of these DWORD values:
1 for active, 0 for inactive.
- For MailTransport, type the string value "SMTP".
- For SMTPHost, type a string value that corresponds
to the name of your SMTP server.
- For ReplyTo, type a string value that corresponds
to a dedicated email account that can be used as the Reply
To value in notification messages, for example, SomeGenericReturnAddress@MyDomain.
- Restart the Rational ClearQuest Web
server.
Attention: If you change any of these registry values
on one server computer in your configuration, you must make the same
change on the other computers.