Collecting data

Collect diagnostic data that can be used to diagnose and resolve the problem.
Before you begin
Before collecting data, see if the symptoms match any known problems, and if so, if a fix or workaround has been published.
About this task

To collect diagnostic data:

  1. Determine the most likely source of the problem.

    If the problem occurred during the installation, determine which components were installed before the problem occurred and which components were being added, removed, or modified during the installation.

  2. Collect the log files of the component most likely to be causing the problem.
  3. Collect the trace files of the component where the problem occurs.
What to do next

After you collect the appropriate diagnostic data, you can analyze the data.


Feedback