Collect
diagnostic data that can be used to diagnose and resolve
the problem.
Before you begin
Before collecting data, see if the symptoms match
any known problems,
and if so, if a fix or workaround has been published.
About this task
To
collect diagnostic data:
- Determine
the most likely source of the problem.
If
the problem occurred during the installation, determine which components
were
installed before the problem occurred and which components were being
added,
removed, or modified during the installation.
- Collect the log files of the component most likely to be causing
the problem.
- Collect the trace files of the
component where the problem occurs.
What to do next
After
you collect the appropriate diagnostic data, you can analyze
the data.