Fixing proxy and firewall issues

If you use remote help to access product help contents from a web-based information center through a proxy server, you must manually configure the proxy settings.

Before you begin

You must have this information about your proxy server: For more information, see the Eclipse topic on Network Connections Preferences.

Procedure

To configure your proxy settings in Eclipse:

  1. With your product open, click Windows > Preferences. The Preferences window opens.
  2. Expand General, and click Network Connections.
  3. On the Network Connections page, follow the instructions, and enter your proxy server information.
  4. Click OK.

What to do next

If these steps do not resolve the issue and if you are using a firewall, try adding the Eclipse.exe file to the allowed programs list of your firewall software, so Eclipse can access the web.

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