Accessing the log information

To troubleshoot issues with the Local Help Updater, review the information stored in the log file.

Procedure

  1. In a browser, open the Help Administration page by typing a URL that is in this format: http://server:port/help-name/updater/admin.jsp. To determine the server name, port, and help name, see Help server administration.
  2. From the Tools list, select View Log. The log file opens.
  3. Optional: To save the log file, select all of the log information and copy it into a text editor. Save the file with a .log extension.

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