If there are problems installing any of the products in
the Rational® DOORS® product family, there are some solutions
to try before you contact our Support team for help.
Stop and shut down all applications before you install the software.
Turn off virus protection software.
When virus protection software
is running in the background, it can interfere with the installation
of any software product because of the way installers extract files
when they install them on the computer.
Make sure that the system meets the system requirements for the
product you are trying to install. Details of system requirements
are on the IBM® System Requirements website.
Restart your computer, and then try installing Rational DOORS again.