Troubleshooting the configuration tool

When you configure the Rational® DOORS® for HP Quality Center Interface configuration tool using the Set Access Permissions configuration tool, you must provide details such as user credentials, website, and file paths. If you provide incorrect or incomplete details, an error message is displayed in red in the user interface. This error message helps you identify problems and enter the correct information to complete the configuration.

About this task

A summary of the configuration is displayed after you configure the services. If the capicom.dll file is not registered, the following error is displayed in the summary:
--- Configuring Services ---
Configuring SOQ WebService
Failure - System.Exception: Retrieving the COM class factory for component with CLSID {A440BD76-CFE1-4D46-AB1F-15F238437A3D} failed due to the following error: 80040154. Capicom dll is not registered. Please re-register Capicom dll. 
If the capicom.dll file is not available at registered path, the following error is displayed in the summary:
--- Configuring Services ---
Configuring SOQ WebService
Failure - System.Exception: Retrieving the COM class factory for component with CLSID {A440BD76-CFE1-4D46-AB1F-15F238437A3D} failed due to the following error: 8007007e. Capicom dll is not found. Please check Capicom dll path.
To resolve these problems, register the capicom.dll file.

Procedure

  1. In Windows, click Start > Run.
  2. Type: regsvr32 <capicom.dll path>. For example,
    regsvr32 “C:\Windows\system 32\capicom.dll”

What to do next

To resume the configuration process from the summary page of the configuration tool, click Back. The Gathering the virtual folder structure page is displayed. Continue the configuration process as described in Running the configuration tool.

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