In the help system, if you receive errors that are related
to the Java virtual machine (JVM), such as Failed to
create the Java Virtual Machine, you can troubleshoot
those issues.
Procedure
Use one of these workarounds:
- In the PATH environment variable, add
the path to the Java™ Runtime
Environment for your product.
- Open the help.ini file and increase
the heap size for your Java virtual
machine settings; for example: -Xmx1024m