There are a number of self-help information resources and
tools to help you troubleshoot problems.
When there is a problem with your product, you can:
- Refer to the release information for your product for known issues,
workarounds, and troubleshooting information.
- Check if a download or fix is available to resolve your problem.
- Search the available knowledge bases to see if the resolution
to your problem is already documented.
If you still need help, contact IBM® Software
Support and report your problem.
Additional support resources
Effective troubleshooting
requires that you have ready access to external information, tools
to gather internal information, and communication channels to exchange
information with support teams. IBM provides
you with support resources and tools to build a robust and efficient
troubleshooting environment:
- IBM Software Support Toolbar:
Predefined links to the most useful software support information for IBM brands in addition to powerful
search capabilities.
- IBM Education Assistant: Collection
of multimedia educational modules designed to help you gain a better
understanding of IBM software
products and use them more effectively to meet your business requirements.
- IBM Support Assistant: Downloadable
serviceability workbench to research, analyze, and resolve problems
using various support features and tools.
- Online Service Request: Online problem management to open, edit,
and track open and closed Problem Management Records (PMRs) by customer
number.
For information about these and more support resources and tools,
visit the Support Resources page on the IBM website
at
http://www.ibm.com/software/support/supportresources.html