Transitioning change requests

Use the Change Request Information dialog box to transition the change request to another state within a lifecycle.

Procedure

  1. On the Action Panel, click CR.

    If the central CR database is selected, you do not see this button.

  2. In the adjacent box, type a change request ID.
  3. Press Enter or click Show.

    The Change Request Information dialog box opens.

  4. On the top or bottom of the Change Request Information dialog box, click a transition link, for example, Verify.

    Only available transitions show in the dialog box. If no transitions are shown, you cannot move the CR.

    The Change Request Transition dialog box opens, and the bar is labeled with the name of the transition.

    The dialog box options depend on the transition you select. You might not see a dialog box, depending on how the transitions have been customized.

    Also, an Admin Transition link is available if you have the administrator privilege (for example, pt_admin). This link takes you to a new dialog box on which you can select any transition.

    Note: Unlike regular transitions, Admin transitions change only the CR state, and required attributes and triggers are ignored.
  5. Transition the change request.
    1. Type the transition information.

      Be sure to set the required properties labeled in red.

    2. Click the button that is labeled with the transition name.

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