Support
Support for ViaVoice 98 for Windows 95, Windows 98 and Windows NT

There are a number of ways to obtain support:

  • on-line information (Frequently Asked Questions database and Tested Systems list)
  • e-mail support

  • telephone support

Before you call the helpline or send an e-mail, check the Frequently Asked Questions database and the Tested Systems list.

Frequently Asked Questions database (in US English only)

Tested Systems & Sound Cards/Chip Sets

E-mail and telephone support

Before contacting technical support you must have the following information readily available:

  • the Product Registration ID Number (on the back cover of the CD booklet)

  • product name and release level (Example: VoiceType Simply Speaking Gold, UK English, Version 3.5.0)

  • hardware configuration (i.e. machine name, model, processor, memory, sound card, etc.)

  • other applications you use in conjunction with VoiceType

  • a full description of the problem including all error messages.
E-mail

To receive electronic support, send an e-mail to the appropriate address below. The above requested information is required in every e-mail submission. E-mails without this information may not receive a response.

UK English

voicetype_uk@greenock.uk.ibm.com

US English

voicetype_us@greenock.uk.ibm.com

French

voicetype_fr@greenock.uk.ibm.com

German

voicetype_gr@greenock.uk.ibm.com

Italian

voicetype_it@greenock.uk.ibm.com

Spanish

voicetype_es@greenock.uk.ibm.com

Telephone support

Support with installation and getting started is available free of charge for the first 30 days. Beginning 30 days after your initial call, support is available on a per-incident fee basis.

Telephone Support Outside North America

Country

Telephone Number

United Kingdom

01475-555047

Australia

61-2-9354-9355

Ireland

01-815-9205

New Zealand

04-460-4002

South Africa

0800-110-756

Austria

01-54658-5064

Belgium

02-714-3565

France

01-6932-4070

Germany

069-6654-9070

Italy

02-482-75070

Luxembourg

02-714-3565

Netherlands

020-504-0506

Spain

01-662-4998

Switzerland (for the French version)

01-643-7485

Switzerland (for the German version)

01-643-7423

Switzerland (for the Italian version)

01-643-7670

From any other country (English)

+(44) 1475-557080

From any other country (Spanish)

+(44) 1475-557089

Hours of operation
Monday through Friday, 08:00 until 20:00 (GMT) or 09:00 until 21:00 (Central European Time).

USA and Canada

USA

First 30 days

(919) 517-0225

After the first 30 days

(919) 517-0225 (on a per-incident fee basis)
or (900) 555-2582 (on a per-minute fee basis)

Canada

First 30 days

(416) 383-3110

After the first 30 days

(416) 383-3110 (on a per-incident fee basis)
or (900) 555-2582 (on a per-minute fee basis)

Hours of operation
Monday through Friday, 8am until 8pm (Eastern Time).

Note: Note: Support for VoiceType Simply Speaking is NOT available through our 800 TALK-2-ME number.

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