Telephony
ViaVoice Telephony Demonstration Center

Please visit the ViaVoice Telephony
demonstration center to experience
IBM ViaVoice Telephony. Directory Dialing, United States Presidents,
and Mutual Funds demos are available.
The demonstration center can be
accessed toll-free in the United States
at 1-877-VIAVOICE, outside the US (01)914-784-8315.

Telephony

ViaVoice Directory Dialer, Enterprise Edition, is a sophisticated speech recognition solution, based on IBM's award-winning ViaVoice technology. This innovative product prompts a caller for a person's name, requests further information when duplicate names are encountered and connects the caller all within seconds.

With support for up to 250,000 names, ViaVoice Directory Dialer easily handles tasks previously performed by telephone operators, receptionists and secretaries. It saves time for busy professionals and executives, especially the mobile workforce.

While most voice response units (VRU) require caller input from the telephone keypad, ViaVoice Directory Dialer utilizes speech as the user interface to connect calls inside or outside your business.

In addition to looking up and dialing an employee's telephone number, ViaVoice Directory Dialer can provide a fax, pager or cell phone number, or additional information such as a department name - on request.

When two or more people have the same name, multiple directory entries may be found. ViaVoice Directory Dialer will prompt the caller for additional information, such as geographical location or department.

State-of-the-art software and server

ViaVoice Directory Dialer is a server- based product that attaches to most PBX or Centrex service by analog, T1 or E1 lines. It is built on IBM's versatile ViaVoice telephony platform, running on powerful IBM Netfinity (tm)Servers. ViaVoice Directory Dialer's unique architecture and support of mirrored Netfinity servers provides for solution reliability.

Key components:

ViaVoice Directory Dialer consists of three major components:

  • ViaVoice Directory Dialer base application (containing the ViaVoice speech recognition engine)
  • ViaVoice Directory Dialer 1,000 or 5,000 name extensions
  • ViaVoice Directory Dialer additional processor support

You can participate in an on-line demonstration of ViaVoice Directory Dialer by calling toll-free 877 VIA-VOICE (North America only) or, outside North America, 914 784-8315. At the prompt, request directory dialing.

For More Information on IBM ViaVoice Telephony

To learn more about IBM ViaVoice Telephony, please contact your IBM marketing representative or call 800-426-7777 in North America, priority code: 6N9BB001, outside North America (01) 416-383-9224, UK 017 0 549 2249, Germany 0130 82 74 92, France 0 801 TEL IBM (0 801 835426), Japan 0120-04-1992 - Dial IBM.

More information about IBM ViaVoice Directory Dialer and NLU

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