Telephony  
ViaVoice Telephony

ViaVoice Telephony, backed by IBM
and its 30 years of research and
approximately 100 patents in speech technology,
is a software platform designed for
the development and usage of
speech recognition solutions.
Among its many applications,
this voice respons solution can
be used to help customers retrieve information
from a database or website-
saving them time and effort.

Telephony

1-877-VIA VOICE
(Outside the United States: US 914-784-8315)

Imagine using the phone to retrieve vital information from a database or web site - then conduct business transactions using your voice. There's no operator. No fumbling with keypads. No waiting on hold.

IBM ViaVoice Telephony - is a software platform designed to support the development of speech- enabled telephony solutions. Using applications supported by ViaVoice Telephony, callers can speak requests into the phone rather than use keypads to access data and execute transactions.

ViaVoice Telephony makes conducting business over the phone easier.

IBM offers three demonstration areas where you can dial in and experience this innovative technology at work:

  • Directory Dialing-
    demonstrates speech-enabled phone number retrieval. It allows you to request the phone number of any IBM North America employee via speech. This demo contains over 200,000 names in 250 locations.
  • United States Presidents-
    demonstrates speech-enabled information retrieval from a database. This demo provides brief but noteworthy comments about each President's stay in office.
  • Mutual Funds-
    demonstrates speech-enabled information retrieval from a web site. Providing price quotes for over 9,500 mutual funds.

Note: The information provided is for demonstration purposes only and is not intended for use in making financial decisions.

Highlights of these demos include:

  • Speaker independent, continuous command recognition
  • Large vocabulary recognition
  • Text-to-speech confirmation
  • Barge in (the ability to interrupt an audio prompt as it is playing)

Each demonstration can be accessed toll-free in North America by calling 877 VIA-VOICE (877-842-8642), and outside North America at (01) 914-784-8315. At the prompt, request one of the three choices - Directory Dialing, Mutual Funds or U.S. Presidents. The demo will then ask for more information. Depending on which demo you choose, respond with either the full name of the employee, mutual fund or U.S. President you wish to search. During the demo, try "barging in." As the demo plays a prompt, make another request. The system will recognize the interruption, stop what it is doing, and perform the new request.

At any time during the demo, help is available by saying "help." Requests can be cancelled by saying "cancel." When finished, you can return to the ViaVoice Telephony Demonstration Center by saying "demo center." To end the call, say "good-bye" or hang up.

For More Information on IBM ViaVoice Telephony

To learn more about IBM ViaVoice Telephony, please contact your IBM marketing representative or call 800-426-7777 in North America, priority code: 6N9BB001, outside North America (01) 416-383-9224, UK 017 0 549 2249, Germany 0130 82 74 92, France 0 801 TEL IBM (0 801 835426), Japan 0120-04-1992 - Dial IBM.