Telephony  
ViaVoice Telephony Demonstration Center

Please visit the ViaVoice Telephony
demonstration center to experience
IBM ViaVoice Telephony. Directory Dialing, United States Presidents,
and Mutual Funds demos are available.
The demonstration center can be
accessed toll-free in the United States
at 1-877-VIAVOICE, outside the US (01)914-784-8315.

Telephony

IBM ViaVoice Strategic Relationships

IBM is providing its core speech recognition technology to leading telephony solution providers who are developing a host of speech recognition-enabled products, among them are:

Corepoint

IBM is now offering a true Customer Relationship Management solution by providing the power of continuous large vocabulary speech recognition -- IBM’s ViaVoice -- on Corepoint’s Voice Response for Windows NT and AIX environments.

  • Voice Response (formally DirectTalk) provides cut-through support, allowing voice data to be received and interpreted while a prompt is being played to the user.
  • With ViaVoice, end-users can speak in a natural manner and the application can interpret their words, adapting dynamically to the acoustics of the particular speaker.
  • Benefits also include broad flexibility, choice and ease-of-use for the developer. Applications running on any telephony channel can dynamically use any of the installed voice recognition engines.
  • Corepoint’s Voice Response and ViaVoice together help companies resolve customer inquiries in a fast, consistent and accurate manner.

Voice Control Systems

Voice Control Systems is working with IBM to deliver ViaVoice-based large vocabulary speech engines and tools to interactive voice response (IVR) and messaging/voice mail vendors such as Brite Voice Systems. Voice Control Systems delivers speech recognition technology and services to the largest set of IVR solution providers in the industry. Through VCS, IBM intends to provide many of these solution providers with ViaVoice Telephony technology and toolkits to expand their offerings.

  • IBM’s ViaVoice Telephony large vocabulary phonetic speech recognition is combined with VCS’ premier digit recognition and Brite’s open, scaleable platform to produce VCS’ SpeechWave EnterPrise!.
  • It is the only large vocabulary speech recognition product available that allows customers to employ several speech technologies in each application to assure a truly natural human interface.
  • An IBM, Brite and VCS solution provides customers with an integrated family of speech recognition, voice processing, and interactive information tools.
  • At each step of the phone call, the speech technology that is the most cost-effective, resource-efficient, and accurate for that portion of the transaction can be applied.

SpeechWorks

SpeechWorks, Inc., has combined its SpeechWorks tools with IBM’s ViaVoice Telephony RunTime engine. This alliance enables companies to build speech-activated telephony applications, allowing callers to retrieve information and complete transactions without the help of an operator or touch-tone menu.

  • IBM and SpeechWorks are delivering to their business partners and customers the building blocks necessary to create state-of-the-art customer service applications quickly and easily
  • The SpeechWorks/IBM relationship enables both companies to produce applications that are portable across multiple IVR platforms.
  • This relationship brings together two of the leading technical teams in Automated Speech Recognition (ASR) to collaborate on new tools for development and deployment, driving towards new, open systems standards that will facilitate market growth.
  • As a result of the relationship, SpeechWorks Dialog Modules - which are used to build and deploy telephony applications using a high-level building block technique, - now access IBM’s ViaVoice speech engine technology on the DirectTalk for AIX platform, enabling more sophisticated telephony applications using natural language understanding.
  • SpeechWorks Rapid Deployment Prototyping Center is now available to IBM customers to test and validate new, cutting-edge applications, kick-start development and facilitate customer training.
  • Through SpeechWorks, graphical-user interface tools are provided to developers as well as an advanced speech user interface that is accurate and reliable, minimizing coding and tune performance, enabling developers to create and deploy applications faster.

For More Information on IBM ViaVoice Telephony

To learn more about IBM ViaVoice Telephony, please contact your IBM marketing representative or call 800-426-7777 in North America, priority code: 6N9BB001, outside North America (01) 416-383-9224, UK 017 0 549 2249, Germany 0130 82 74 92, France 0 801 TEL IBM (0 801 835426), Japan 0120-04-1992 - Dial IBM.

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