Support
Support for VoiceType Simply Speaking

There are a number of ways to obtain support:

  • on-line information (Frequently Asked Questions database and Tested Systems list)
  • e-mail support

  • telephone support

Before you call the helpline or send an e-mail, check the Frequently Asked Questions database and the Tested Systems list.

Frequently Asked Questions database (in US English only)

Tested Systems & Sound Cards/Chip Sets

E-mail and telephone support

If you have purchased a shrinkwrap copy of the software, you are entitled to 30-days support at no additional charge (telephone or email). To obtain this support, you will be required to provide the technical support identification number (which can be found on the back cover of the User Guide).

Before contacting technical support you must have the following information readily available:

  • the Technical Support ID Number (on the back cover of the User Guide)

  • product name and release level (Example: VoiceType Simply Speaking, UK English, Version 3.0.2)

  • hardware configuration (i.e. machine name, model, processor, memory, sound card, etc.)

  • other applications you use in conjunction with VoiceType

  • a full description of the problem including all error messages

E-mail

To receive electronic support, send an e-mail to the appropriate address below. The above requested information is required in every e-mail submission. E-mails without this information may not receive a response.

UK English

voicetype_uk@greenock.uk.ibm.com

US English

voicetype_us@greenock.uk.ibm.com

French

voicetype_fr@greenock.uk.ibm.com

German

voicetype_gr@greenock.uk.ibm.com

Italian

voicetype_it@greenock.uk.ibm.com

Spanish

voicetype_es@greenock.uk.ibm.com

Telephone support

Support with installation and getting started is available free of charge for the first 30 days. Beginning 30 days after your initial call, support is available on a per-incident fee basis.

Telephone Support Outside North America

Country

Telephone Number

United Kingdom

01475-555047

Australia

61-2-9354-9355

Ireland

01-815-9205

New Zealand

04-460-4002

South Africa

0800-110-756

Austria

01-54658-5064

Belgium

02-714-3565

France

01-6932-4070

Germany

069-6654-9070

Italy

02-482-75070

Luxembourg

02-714-3565

Netherlands

020-504-0506

Spain

01-662-4998

Switzerland (for the French version)

01-643-7485

Switzerland (for the German version)

01-643-7423

Switzerland (for the Italian version)

01-643-7670

From any other country (English)

+(44) 1475-557080

From any other country (Spanish)

+(44) 1475-557089

Hours of operation

Monday through Friday, 08:00 until 20:00 (GMT) or 09:00 until 21:00 (Central European Time).

USA and Canada

USA

First 30 days

(919) 517-0225

After the first 30 days

(919) 517-0225 (on a per-incident fee basis)
or (900) 555-2582 (on a per-minute fee basis)

Canada

First 30 days

(416) 383-3110

After the first 30 days

(416) 383-3110 (on a per-incident fee basis)
or (900) 555-2582 (on a per-minute fee basis)

Hours of operation

Monday through Friday, 8am until 8pm (Eastern Time).

Note: Support for ViaVoice 98 is NOT available through our 800 TALK-2-ME number.

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