Support for ViaVoice 98 for Windows 95, Windows 98 and Windows NT
There are a number of ways to obtain support:
Before you call the helpline or send an e-mail, check the Frequently Asked Questions database and the Tested Systems list. Frequently Asked Questions database (in US English only) Tested Systems & Sound Cards/Chip Sets
E-mail and telephone support
If you have purchased a shrinkwrap copy of the software, you are entitled to 30-days support at no additional charge (telephone or email). To obtain this support, you will be required to provide the technical support identification number (which can be found on the back cover of the User Guide).
Before contacting technical support you must have the following information readily available:
E-mail
To receive electronic support, send an e-mail to the appropriate address below. The above requested information is required in every e-mail submission. E-mails without this information may not receive a response.
Telephone support
Support with installation and getting started is available free of charge for the first 30 days. Beginning 30 days after your initial call, support is available on a per-incident fee basis.
Telephone Support Outside North America
Country
Telephone Number United Kingdom 01475-555047 Australia 61-2-9354-9355 Ireland 01-815-9205 New Zealand 04-460-4002 South Africa 0800-110-756 Austria 01-54658-5064 Belgium 02-714-3565 France 01-6932-4070 Germany 069-6654-9070 Italy 02-482-75070 Luxembourg 02-714-3565 Netherlands 020-504-0506 Spain 01-662-4998 Switzerland (for the French version) 01-643-7485 Switzerland (for the German version) 01-643-7423 Switzerland (for the Italian version) 01-643-7670 From any other country (English) +(44) 1475-557080 From any other country (Spanish) +(44) 1475-557089 Monday through Friday, 08:00 until 20:00 (GMT) or 09:00 until 21:00 (Central European Time).
USA and Canada
First 30 days (919) 517-0225 After the first 30 days (919) 517-0225 (on a per-incident fee basis)
Canada First 30 days (416) 383-3110 After the first 30 days (416) 383-3110 (on a per-incident fee basis)
Hours of operation
Monday through Friday, 8am until 8pm (Eastern Time).
Note: Support for ViaVoice 98 is NOT available through our 800 TALK-2-ME number. |