Content Manager OnDemand
Content Manager OnDemand ODWEK collecting data – CGI
This presentation covers collecting data for ODWEK CGI problems.
ODWEK collecting data – CGI Crash/Hang
ODWEK collecting data – CGI Crash/Hang Files and information to collect: Any core dump files or user.dmps User.dmp can be located by running Start->Run->drwtsn32, check the Dr. Watson Crash Dump directory at the top of the window ODWEK Trace=4 file (arswww.trace*) arswww.ini Located in the same directory as the arswww.cgi file For a hang situation; collect the OnDemand server System Log for a period of 10 minutes leading up to the hang
Collecting the necessary data before opening a support ticket with IBM Software Support will speed the process and resolution to the problem being reported. The items listed here will assist you in providing that information. In a CGI abend or hang situation collect any core dump or user.dmp files. The user.dmp file is located running drwtson32 from Start -> Run. Check the Crash Dump directory specified for the user.dmp file. Also provide the ODWEK Trace=4 file (arswww.trace*) and the arswww.ini file, which is located in the same directory as the arswww.cgi file. If this is a hang situation, collect the OnDemand server System Log for a period of 10 minutes leading up to the hang.
ODWEK collecting data – CGI Abend/Hang
ODWEK collecting data – CGI Abend/Hang Background information to request Is the abend reproducible at will? If so, what are the specific re-create steps? Can the abend or hang symptom be re-created using the OnDemand Windows® client? Is there a pattern to the abend or hang? Does it occur daily, weekly, intermittently? Any changes made recently? OnDemand server ODWEK application
Important background information is very important to the resolution of the problem being reported. Is the problem reproducible? What are the steps to reproduce the problem? Can the abend or hang symptom be re-created using the OnDemand Windows Client? Is there a pattern to the abend? How often does it occur? Daily, weekly, or intermittently? Have there been any changes made to the OnDemand server or ODWEK application recently?
ODWEK CGI additional information
ODWEK CGI additional information ODWEK CGI functions and parameters http://publib.boulder.ibm.com/infocenter/cmod/v8r4m0/index.jsp?topic=/com.ibm.ondemand.mp.doc/ars1y371162.htm After upgrading ODWEK CGI to V8.4.0.0, an error is received when invoking ODWEK CGI http://www-1.ibm.com/support/docview.wss?rs=0&q1=1281852&uid=swg21281852&loc=en_US&cs=utf-8&cc=us&lang=en ODWEK CGI functions and parameters http://publib.boulder.ibm.com/infocenter/cmod/v8r4m0/index.jsp?topic=/com.ibm.ondemand.mp.doc/ars1y371162.htm After upgrading ODWEK CGI to V8.4.0.0, an error is received when invoking ODWEK CGI http://www-1.ibm.com/support/docview.wss?rs=0&q1=1281852&uid=swg21281852&loc=en_US&cs=utf-8&cc=us&lang=en
These links provide additional CGI information. There is a known problem that can occur after upgrading to ODWEK CGI V8.4.0.0. The link provided gives additional information and the solution regarding the error that can be encountered.
Feedback
Feedback Your feedback is valuable You can help improve the quality of IBM Education Assistant content to better meet your needs by providing feedback. Did you find this module useful? Did it help you solve a problem or answer a question? Do you have suggestions for improvements? Click to send e-mail feedback: mailto:iea@us.ibm.com?subject=Feedback_about_CollectingData_CGI.ppt This module is also available in PDF format at: ../CollectingData_CGI.pdf
You can help improve the quality of IBM Education Assistant content by providing feedback.
Trademarks