Check the Problem Determination Tools for z/OS Common Component User Guide for information on connection errors.
Expand an item in the Systems Information view that loads its child items from the server, or add a query. If an error occurs, the item's image will be decorated with an error icon. In this case, you can right click on the item and select View Error(s) to display the technical error information.
Connection failure indicator in Systems Information view |
---|
![]() |
Alternatively, you can look at the logs generated by the File Manager® plug-in - see the section on General File Manager® plug-in Problem Diagnostics
If you encounter any problems while using the product, follow the steps below and contact the IBM support team.
Clear your output queue on your mainframe system. This is optional, but makes retrieval of the correct set of File Manager® host tracing information easier.
Clear the current log by selecting Clear File Manager® Log from the drop down menu (the view menu) of the Systems Information view.
![]() |
![]() |
Open the Preferences dialog
Navigate to the Problem Determination Tools preference page and tick Run Problem Determination Tools in Debug Mode, click Apply, then click OK.
Close all connections to the relevant system
![]() |
![]() |