If a problem occurs with CICS® DA, you can try and resolve it yourself. If you cannot resolve a problem yourself, you must gather the necessary documentation before you contact your IBM® Support Center.
If a problem occurs, the first thing you must do is review the error message and try to correct the problem. The CICS DA error messages are listed in the CICS DA User Guide. The messages explain what went wrong, and what actions you can take to correct the problem. For more information, see Messages.
The next thing to do is to check the CICS Explorer® Error Log view. The Error Log view contains all errors that occurred, and might provide more information for the error message. For more information, see Error Log view in the CICS Explorer User Guide.
Finally, you can check the CICS DA server JES logs to see whether there are any security violation messages.
If you are unable to resolve the problem, you might have to contact your IBM Support Center. Before you do that, you must gather the necessary documentation. You must collect the CICS DA server logs and the CICS Explorer trace data.
When the CICS DA server logs are collected, you can now collect the CICS Explorer trace files. For more information, see Capturing trace data in the CICS Explorer User Guide.