Capturing CICS Explorer error data
If a problem occurs with the CICS® Explorer you
might be able to resolve it yourself. If you cannot resolve a problem
yourself, you need to gather the necessary documentation before contacting
your IBM Support Center.
- Viewing the error log
If you have an unexpected failure, the CICS Explorer captures
error data that can help identify the cause of the failure. This information
is saved in the error log.
- Capturing trace data
When the CICS Explorer is running it is constantly recording
trace information in its trace buffers. If there is an unexpected
failure, the CICS Explorer automatically
writes the trace information out to the error log to help identify
the cause of the failure. You can force the current information in
the trace buffers to be written to the error log using the Trace
> flush menu option.
- Preparing error data for IBM service
If you have a problem with the CICS Explorer,
you might be asked to send the error logs and other information to
the IBM service representative. The CICS Explorer collects all necessary
error information in a single compressed file ready for sending.