Contacting IBM Support

The IBM® Support structure helps you to resolve problems with IBM products and ensure that you can make the best use of your IBM computing systems. Program support is available to all licensed users of IBM licensed programs.

You can obtain help with your IBM software in any of the following ways:
  • By searching for a solution at the CICS® Technical Support Page at http://www-306.ibm.com/software/htp/cics/ianaly/support/

    At this site you can, for example:

    • View Technotes and FAQs
    • Open a problem electronically, using the Electronic Service Request (ESR) form
  • If you are a registered IBMLink user, by logging on to IBMLink at: http://www.ibmlink.ibm.com/
  • By telephone call to your local Support Center.
The following topics help you decide when to contact the Support Center, and what information you need to collect before contacting the Center.