Information data sheet
This data sheet lists the problem determination information you need to have available when you contact IBM® Support Services.
Information for CICS® IA plug-in for CICS Explorer® problems |
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CICS IA plug-in for CICS Explorer operating system level, including the service pack level if any. |
CICS IA "Help About" service level. |
Frequency of the failure. |
CIU_VERSION table information. |
Can you recreate the failure? |
When did the failure first occur? |
Has the failing function ever worked correctly? |
Detailed information about the CICS IA plug-in navigation or screen shots of the navigation. |
CICS IA DB2® Host Connection Values. |
CICS IA plug-in exception log files. |
CICS IA plug-in popup messages. |
Information on any recent maintenance that has been applied. |
Information for CICS IA host problems |
z/OS® operating system level. |
DB2 version and maintenance level. |
Service levels for CICS and CICS IA. |
The complete CICS region job logs, including CEEMSG and MSGUSR. |
Information on any recent PTFs that have been applied. |
CICS region auxiliary trace data sets. |
Any dumps or other diagnostic information which were produced. |
Frequency of the failure. |
Can you recreate the failure? |
When did the failure first occur? |
Has the failing function ever worked correctly? |