Follow these procedures to collect information about any problem and to collect information about an unidentified problem.
Copy the worksheet in Problem description worksheet and use it to document information related to the problem.
Specify the software and hardware in use when the problem occurred.
If your problem is specific to one type of hardware device, supplement the D/T (device type) keyword with the type number of the device and add the supplemented keyword to your keyword string:
D/T3390
If
you need more information, a Support Center representative can help you to
gather it.You have problems with the JCL that CICS VR constructs for the recovery job. Print the failing JCL.
BACKOUT SPHERE(PAYROLL.BASE) -
STARTTIME(96248/23:00:00) -
NEWSPHERE(PAYROLL.BASE.RESTORE)
Here, you produce this
keyword string: BACKOUT SPHERE STARTTIME NEWSPHERE