Steps to take to try to solve errors with CICS® IA.
Preliminary checks
Before looking further for the cause of the problem, review
the following preliminary checks. These checks might highlight a simple
cause or, at least, narrow the range of possible causes.
Classifying the problem
One of the first requirements in solving a CICS IA problem
is to determine what type of problem you are experiencing.
Supplying a CICS IA trace
For certain problem types, you might be asked to supply
a CICS IA trace.
To switch tracing on and off, use the Global Options Menu.
Taking a dump of CICS IA
For certain types of problem, you might be asked to supply
a dump of CICS IA.
To request a dump of a CICS IA address
space and its associated data space, use the MVS™ DUMP command.
CICS IA plug-in for CICS Explorer level The CICS IA
plug-in and APAR level are obtained from two places. The IBM® Support team will ask for one
or both of these.