Information data sheet

This data sheet lists the problem determination information you need to have available when you contact IBM® Support Services.

Table 1. Data sheet of problem determination information for IBM Support Center
Information for CICS® IA plug-in for CICS Explorer® problems
CICS IA plug-in for CICS Explorer operating system level, including the service pack level if any.
CICS IA "Help About" service level.
Frequency of the failure.
CIU_VERSION table information.
Can you recreate the failure?
When did the failure first occur?
Has the failing function ever worked correctly?
Detailed information about the CICS IA plug-in navigation or screen shots of the navigation.
CICS IA DB2® Host Connection Values.
CICS IA plug-in exception log files.
CICS IA plug-in popup messages.
Information on any recent maintenance that has been applied.
Information for CICS IA host problems
z/OS® operating system level.
DB2 version and maintenance level.
Service levels for CICS and CICS IA.
The complete CICS region job logs, including CEEMSG and MSGUSR.
Information on any recent PTFs that have been applied.
CICS region auxiliary trace data sets.
Any dumps or other diagnostic information which were produced.
Frequency of the failure.
Can you recreate the failure?
When did the failure first occur?
Has the failing function ever worked correctly?

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Timestamp icon Last updated: Friday, 7 February 2014


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