The APAR process

An APAR number is allocated, which must accompany all correspondence and documentation that you provide to the change team.

About this task

  1. A Support Center representative enters your APAR into the RETAIN® database. The APAR text contains a description of your problem. If you have found a way to bypass the problem, these details are entered in the APAR. Your name is also entered so that the change team know whom to contact if they need to ask anything about the APAR documentation and supporting material.

    When the APAR is entered in RETAIN, you are given an APAR number. Write this number on all the documentation you submit to the change team. This number is always associated with the APAR and its resolution. If a code change is required, this number is associated with the APAR fix.

  2. You provide the change team with the necessary documentation. Here is a summary of what you must do:
    1. Collect the documentation that is required for the APAR. You are given guidance by the representative on precisely what you must send. The documentation that is required varies, depending on the problem area. See Collecting documentation for the APAR.
    2. Package all the documentation and send it to the change team. This procedure is described in Sending documentation to the change team.
    3. Apply the PTF resulting from the APAR, possibly after testing the fix on your system. See Obtaining and applying the fix.

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Timestamp icon Last updated: Friday, 7 February 2014


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