Overview of CICS IA problem determination

This section describes tools and techniques that you can use to find the cause of a problem, and suggests one or more actions for solving it.

Software problems are generally defined by a symptom or set of symptoms. Problem determination involves classifying the symptoms and tracing them back to the source of the error.

Sometimes you cannot solve the problem yourself. For example, limitations in the hardware or software you are using could be causing the problem. If the cause of the problem is in the CICS® IA code, you might need to contact IBM® for further help.

CICS IA interfaces with several other components:

Problem determination might involve examining information from other products. If you determine that the error lies outside the CICS IA components reference the problem determination documentation for these other products.


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Timestamp icon Last updated: Friday, 7 February 2014


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