Sending documentation to the change team

The best way to submit documentation to the Support Center is through a communications link. If you cannot use a link send the documentation in an APAR box, which you can obtain from your local IBM® branch office. APAR boxes are easily identified, and they have a panel where you can write tracking information, such as the APAR number.

Place all your documentation in one or more APAR boxes. Ensure that each box is clearly marked. If you include tapes or cartridges, indicate this fact on the outside the box, to lessen the chance of damage to tapes or cartridges. Address the APAR box to the CICS VR change team.

When the change team receives the information, the team makes a note in your APAR record in the RETAIN® database. The team then investigates the problem and occasionally asks you to send more documentation.


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Timestamp icon Last updated: Friday, 7 February 2014


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