Calling technical support

When reporting a CICS® VT problem, you need to provide technical support with diagnostics information. Use the following table as a guide:

Type of Problem Diagnostics Required
System abend, such as S0C1 or S0C4 Full SYSUDUMP or SYSABEND. You must ensure that any dump suppression from LE/370 or Abend-Aid for example is removed.
CICS transaction abend A formatted CICS transaction dump and a CICS VT trace for the failing program. The MSGUSR DD data is optional but often useful.
Incorrect data returned CICS VT trace, with a minimum of trace points 1, 3, 4, 5, and 8. See CICS VT tracing.

In some cases for CICS problems, you might need to supply screen prints from a CICS EDF session.


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Timestamp icon Last updated: Monday, 10 February 2014


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