Collecting diagnostic information

You can improve the efficiency of this process by preparing and sending the correct diagnostic information when you initially report the problem. Depending on the type and complexity of a problem, the IBM® Support Center might require you to send certain information to help diagnose and resolve the problem.

These topics describe how to locate logs and data sets that contain diagnostic information for the CICS® VR server address space, CICS VR utilities, and the CICS VR ISPF panel interface. These topics also describe how to create a sequential data set copy of the RCDS, using IDCAMS REPRO.

In addition to the information that is described in this section, send the IBM Support Center any other dumps that are associated with the problem you are experiencing.