If you have to contact IBM® personnel about a CICS® VR problem, you must classify and describe the problem.
These procedures describe how you select keywords and build a symptom string to obtain documentation about the problem. The symptom string and related documentation help you to determine if the problem has occurred previously, or help you to accurately describe the problem if you have to contact IBM service personnel.
Use the information in this topic to record all the facts about the problem on a copy of the worksheet provided in Problem description worksheet.