If you are experiencing difficulty using CICS PA, your first step should be to make sure the problem is not due to the way you are using the product. Before going through the procedures described here, you should eliminate user error as a cause of your problem. If you have turned to this section without reviewing Eliminating user errors, you might save yourself some time and trouble by making sure that your problem is not discussed there.
Some of the information (for example, program number or service level), is independent of the particular problem and does not require you to make a judgement. For other information, you must choose one of several possibilities. Your choice depends on the specific symptoms of the problem.
For reporting the problem to IBM®, you need to be prepared to provide supporting materials and evidence such as sample inputs and outputs, and a description of the circumstances in which the problem occurred.