Gather certain information for any problem, even when you cannot
identify the type of problem. Record the information on a copy of the worksheet.
Record the following information on a copy of the worksheet in
Problem description worksheet:
- The CICS VR function
modification ID (FMID), which is available from the CICS VR installation
documentation or from SMP/E.
- The CICS VR component
ID—569501000. The component ID is the first keyword in the string, preceding
the problem type and other modifier keywords.
- The PUT level, or the Custom Built Program Delivery Offering (CBPDO),
or the Custom Built Installation Process Offering (CBIPO) level.
- Additional PTFs or APARs that are applied to your CICS VR level.
- The sequence of events that led to the problem. Include commands entered
just before the problem occurred. Write down the exact scenario that led to
the problem. Answer these questions:
- What were you trying to do?
- What did you expect would happen?
- What did happen?
- Can you re-create the problem?
- The problem area that best fits the symptoms of your problem from those
listed under Identifying symptoms and selecting keywords. Write down the supplementary
information required.
- Your software environment as described in Collecting information about any problem.
- Unique information about the problem or about your system. For example:
- Indicate other applications that were running when the problem occurred.
- The exits that you use with CICS VR.
Completing a CICS VR problem
description worksheet
The CICS® VR problem description worksheet summarizes
the information and serves as a checklist for recording all applicable facts
about a problem. The combination of the information in this checklist and
a symptom string helps you describe the problem accurately to Support Center
representatives. The CICS VR problem description worksheet is shown in
Problem description worksheet.