Figure 49 shows an example of a work manager state section for the CICSPROD service class. In the example, there are 1731 ENDED transactions yet the EXECUTD field shows that only 1086 have been executed. The response time (ACTUAL field) shows 0.091 seconds as the average of all 1731 transactions, while the AORs can only describe the execution of the 1086 they participated in, giving an execution time of 0.113.
REPORT BY: POLICY=HPTSPOL1 WORKLOAD=PRODWKLD SERVICE CLASS=CICSPROD RESOURCE GROUP=*NONE PERIOD=1 IMPORTANCE=HIGH
CICS Trans not classified singly
-TRANSACTIONS-- TRANSACTION TIME HHH.MM.SS.TTT
AVG 0.00 ACTUAL 000.00.00.091
MPL 0.00 QUEUED 000.00.00.020
ENDED 1731 EXECUTION 000.00.00.113
END/SEC 1.92 STANDARD DEVIATION 000.00.00.092
#SWAPS 0
EXECUTD 1086
The situation illustrated by this example could be explained by the service class containing a mixture of routed and non-routed transactions. In this case, the AORs have recorded states which account for more time than the average response time of all the transactions. The response time breakdown shown by RMF™ for the execution phase of processing can again show percentages exceeding 100% of the response time.
Define routed and non-routed transactions in different service classes.