Identifying a problem

Before you can determine the cause of a problem, you need to collect as much information as you can about your system and the symptoms you are experiencing. The following sections raise some basic questions that will help you identify the important information.

As you go through these questions, make a note of any changes to your environment and of any unusual occurrences, regardless of whether you think they are relevant. Even if the conditions you observe do not at first appear related to the problem, information about them could be useful later if you have to carry out systematic problem determination.

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