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About fixes and updates

If you encounter a problem, first check the list of APARs to see if IBM has already published a fix that resolves your problem. Individual fixes are published as often as necessary to resolve defects in CICS® Service Flow Runtime.

APARs are listed on the IBM CICS support site. Selecting this link displays all of the APARs that are related to CICS SFR. You can add additional search terms that relate to your problem if you would like to refine the query further. You can also change the ordering of the search results, for example, to show the most recent APARS first.

If you select an APAR from the search results, check the details to see if this matches your problem. If a fix is available, this is displayed at the top of the page. Most APARs that have fixes are optional. However, if an APAR has the highly pervasive (HIPER) field listed as YesHIPER in the APAR information section at the bottom of the page, you should apply the fix.

The fix information itself is underneath the APAR information section. It contains the component name and ID for the CICS Service Flow Feature and the component level. If you select the PTF link for the component, you are directed to the zSeries related fixes web site where you need to sign in to order the fix. A number of different services are available from this web site, so you can select the most suitable service for ordering the fix.

Alternatively, you can access RETAIN and search on the feature name or number to list all of the fixes (PTFs) that are available. You can then order the ones that you want from that list. This is called a PSP Bucket.

If you think your problem is related to Service Flow Modeler, check the IBM WebSphere Developer for zSeries support site for interim fixes and updates that might solve your problem.

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