The first step in the APAR process is for a Level 2 representative to enter the APAR into the RETAIN® system. The APAR text consists of a detailed description of the problem. Your name is also entered with the APAR, so that the Support Center knows who to contact if the change team needs any further information.
When the APAR has been entered, you will be given an APAR number. You must write this number on all documentation you submit to the change team. This number will always be associated with the APAR and its resolution and, if a code change is required, with the fix as well.
The next step of the APAR process is up to you. You must submit to the change team all the documentation related to the APAR. Then, when the change team develops a PTF for the problem, you should apply the fix and test it on your system.
Here is a summary of the things you need to do: