The purpose of this section is to give guidance about gathering essential information about CICS® system abends. If you have not yet done so, use the CMAC transaction or look in CICS Messages and Codes for an explanation of any message you may have received, because it could offer a straightforward solution to your problem.
If the abend was clearly caused by a storage violation, turn directly to Dealing with storage violations. You know when CICS has detected a storage violation, because it issues this message:
DFHSM0102 applid A storage violation (code X'code') has been detected by module modname.
On reading this section, you may find that the abend was due to an application error. In this case, you need to look at the application to find out why it caused the abend. However, if you find that a CICS module seems to be in error, you need to contact the IBM® Support Center. Before doing so, you must gather this information:
This section tells you how to find out all of these things, and contains the following topics: