The first step in diagnosis is classifying the type of problem. Symptoms
that suggest the presence of a problem can be valuable clues in diagnosing
and solving the problem.
Using keywords to describe a problem
Use keywords to describe all aspects of a problem, from identifying
the CICS VR
program number to identifying the area of failure. A keyword is a word, acronym,
or abbreviation used to describe one aspect of a CICS VR failure. Use the appropriate procedures
to document the problem and build a keyword string.
Identifying symptoms and selecting keywords
Make a note of all the keywords that describe the symptoms so that
you can find the symptoms that most closely match the symptoms you are experiencing.