When reporting a CICS® VT problem, you need to provide technical support with diagnostics information. Use the following table as a guide:
Type of Problem | Diagnostics Required |
---|---|
System abend, such as S0C1 or S0C4 | Full SYSUDUMP or SYSABEND. You must ensure that any dump suppression from LE/370 or Abend-Aid for example is removed. |
CICS transaction abend | A formatted CICS transaction dump and a CICS VT trace for the failing program. The MSGUSR DD data is optional but often useful. |
Incorrect data returned | CICS VT trace, with a minimum of trace points 1, 3, 4, 5, and 8. See CICS VT tracing. |
In some cases for CICS problems, you might need to supply screen prints from a CICS EDF session.