Identifying symptoms and selecting keywords

Make a note of all the keywords that describe the symptoms so that you can find the symptoms that most closely match the symptoms you are experiencing.

If your symptoms do not appear in the table below, collect the information needed for all problems as described in Collecting documentation about all problems.

Table 1. Identifying the problem-type keyword from the symptom
Symptom Problem-type keyword
  • System abend code.
  • Dump data set contains a formatted dump.
  • CICS VR produces an unexpected return code.
ABEND: See Abnormal end with a system abend code procedure (ABEND) for help with describing the problem.
  • User abend code.
ABENDU: See Abnormal end with a user abend procedure (ABENDU) for help with describing the problem.
  • Unexpected output results, and the problem does not appear to be a loop.
  • Incorrect or incomplete output.
  • CICS VR does not work as specified in the documentation.
  • Output or a message is formatted incorrectly.
  • Output comes from damaged files or from files that are incorrectly set up or updated.
INCORROUT: See Incorrect output procedure (INCORROUT) for help with describing the problem.
  • A CICS VR function has not completed after an expected period.
  • Heavy processor consumption without any output in DWWPRINT.
  • A message repeats continuously.
  • Part of CICS VR is repeating itself.
LOOP: See Loop procedure (LOOP) for help with describing the problem.
  • An error message is received.
  • A message is formatted incorrectly.
  • The message text does not explain the problem condition.
  • The message text is incorrect.
  • A message precedes an abend.
  • A message describes conditions that do not apply to actual CICS VR operation.
  • CICS VR issues a CICS VR message (a message with the DWW prefix), but the message is not documented or is not documented correctly.
MSG: See Message procedure (MSG) for help with describing the problem.
  • Processing of CICS VR events or commands (including commands entered from a terminal in session with CICS VR) take a lot of time to complete.
  • CICS VR performance characteristics do not meet explicitly stated expectations.
PERFM: See Performance procedure (PERFM) for help with describing the problem.
  • CICS VR activity is suspended.
WAIT: See Wait procedure (WAIT) for help with describing the problem.

Concept Concept

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Timestamp icon Last updated: Friday, 29 November 2013


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