IBM* IMAGEPLUS* VISUALINFO* VERSION 2 RELEASE 2 CORRECTIVE SERVICE FOR WINDOWS** COMPONENTS FixPak UR02202 - March 31, 1997 ************************************************************************** IMPORTANT: This FixPak is REQUIRED and must be applied to VisualInfo V2.2. FixPak UR02202 supercedes FixPak UR02201. It is not necessary to install FixPak UR02201 before installing FixPak UR02202. ************************************************************************** FixPak UR02202 for VisualInfo V2.2 Windows components is located in the subdirectory ps/products/imageplus/fixes/vi220/win/XXX where XXX is a 3-character code for one of the following national languages: CODE LANGUAGE ---- -------------------- dan Danish deu German enu U.S. English esp Spanish fin Finnish fra French ita Italian nld Dutch nor Norwegian ptb Brazilian Portuguese sve Swedish To install the FixPak, perform the following actions: 1) Review the file readme.win in this subdirectory. This file is the updated README file for VisualInfo Windows components. 2) Download the file ur02202w.exe in binary mode to a temporary subdirectory on your PC. For example, to obtain the FixPak for U.S. English: [c:\] md temp [c:\] cd temp [c:\temp] ftp ftp.software.ibm.com Name (ftp.software.ibm.com): anonymous Password: ftp> cd /ps/products/imageplus/fixes/vi220/win/enu ftp> binary ftp> get ur02202w.exe c:ur02202w.exe ftp> quit [c:\temp] 3) Install the FixPak: a.) For Windows 3.11 and Windows NT 3.51 environments: 1. From the Windows File menu, select Run. 2. In the Run dialog box, type c:\temp\ur02202w.exe where c: represents the hard drive containing the FixPak 3. Follow the instructions and prompts to complete installation. b.) For the Windows 95 environment: 1. From Start, Select Run. 2. In the Run dialog box, type c:\temp\ur02202w.exe where c: represents the hard drive containing the FixPak 3. Follow the instructions and prompts to complete installation. __________________________________________________________________________ CUSTOMER SERVICE AND SUPPORT __________________________________________________________________________ This Customer Service and Support guide applies to U.S., Canada and Puerto Rico only. Outside these countries, contact your local IBM representative or Authorized IBM Supplier for information on warranty and software support. In addition to Program Services described in the License Information, possible sources of help are: a) Internet (http://www.ibm.com/products/support.html) * Search tips and techniques database * Download fixes, device drivers b) Phone (1-800-237-5511) then select the option for DOS If you are a licensed customer that has a support contract and you need support, please have the following information available, then call 1-800-237-5511 (In Canada, call 1-800-465-2222). a) The product name and version number b) The kind of hardware and software you are using c) What happened and what you were doing when the problem occurred d) Whether you tried to solve the problem and how e) The exact wording of any messages displayed If you are a licensed customer who does not have a support contract and you need support, you will need to call one of the following numbers to purchase a contract: If you have an IBM Corporate Customer Number, 1-800-799-7765 Monday - Friday 8:00 a.m. to 5:00 p.m. Eastern time. In Canada call 1-800-426-2255 Monday - Friday 8:00 a.m. to 5:00 p.m. Eastern time. All other customers who have a valid license should call 1-800-237-5511 Monday - Friday 8:00 a.m. to 5:00 p.m. Eastern time. __________________________________________________________________________ TRADEMARKS __________________________________________________________________________ *IBM, ImagePlus, and VisualInfo are trademarks of the International Business Machines Corporation in the United States or other countries. **Microsoft, Windows, and the Windows 95 logo are trademarks or registered trademarks of Microsoft Corporation.