Product: IBM CallPath Nortel Meridian 1
       Version: 6.3.1
         Level: V2083
      Platform: OS/2
          Date: 16 August 2001
  Service File: sl1os2.exe
       History: sl1os2.hst
          Size: 602658   (0.6Mb)
 
 
  Installation Instructions:
  --------------------------
    Download the self-extracting file, sl1os2.exe, into a temporary directory.
    Execute it from the command line and follow the prompts.
 
    If you answered "Yes" to the backup query and wish to
    undo the service update, issue the following commands:
 
      <installdrive>:
      cd \
      <backupexe> -Qdr
 
    where <installdrive> is the drive letter on which product is installed
      and <backupexe> is the full path name of the backup self-extracting file.
 
 
  Fixes contained in this Service Package:
  ----------------------------------------
 
       Name: APAR IC27662
    Symptom: When a meridian link would span 2 data packets, the message
             would not be processed. This it turn would cause inacurrate
             CallPath events to flow. Condition would last for several
             minutes.
 
       Name: APAR IC27665
    Symptom: Nortel does not support tracking calls thru attendant consoles
             via the meridian link. Inaccurate meridian link messages are
             generate which causes callstate model corruption.
 
       Name: APAR IC27666
    Symptom: This causes inaccurate messages to flow to CallPath
             applications.
 
       Name: APAR IY13757
    Symptom: If repeated use of the manual ready/not ready operation will
             cause a hang in switch.exe. This only occurs on a Windows NT
             operating system.
 
       Name: APAR IC28315
    Symptom: Special code developed to get around Nortel problem. See IBM
             representative for more informatiom.
 
       Name: APAR IC29499
    Symptom: Special code developed to allow the user the flexibility of
             flowing a Call_Routed event or not by the use of a environment
             variable. The call routed event will flow by setting; OS2 or
             NT ----> set SL1NTCD=NCCR AIX ----> export SL1NTCD=NCCR
 
       Name: APAR IC30791
    Symptom: There is a race condition when the call in the CDN is
             redirected close to the time limit. In this case in Japan, the
             call is redirected in 1.8 seconds while the time limit is 1.9
             seconds. Call offered is issued while alert event is not
             processed. Special code developed to close down the timing
             window and process the alerting event.
 
       Name: APAR IC31066
    Symptom: A call is made into CDN while time for treatment expired and
             call is also forwared to a busy queue. Later, an agent in the
             busy queue is made available and alerting event is missing.
             Code added to handle this particular situation.
 
       Name: APAR IC31309
    Symptom: Party number shown up in pool number field in set feature
             invoked event with agent_busy_with_followup. Problem
             introduced when incorrect files were copied in when fixing
             another problem.
 
 
  Files contained in this Service Package:
  ----------------------------------------
    switchm4\readme.txt
    switchm4\swmsg.eus
    switchm4\switch.exe
    switchm4\prodinfo.msg
    switchm4\syslevel.dat
    switchm4\sl1os2.icf