Product: IBM CallPath Predictive Dialer
       Version: 6.3.1
         Level: E2056
      Platform: OS/2
          Date: 18 July 2001
  Service File: pdlos2.exe
       History: pdlos2.hst
          Size: 1106485   (1.1Mb)
 
 
  Installation Instructions:
  --------------------------
    Download the self-extracting file, pdlos2.exe, into a temporary directory.
    Execute it from the command line and follow the prompts.
 
    If you answered "Yes" to the backup query and wish to
    undo the service update, issue the following commands:
 
      <installdrive>:
      cd \
      <backupexe> -Qdr
 
    where <installdrive> is the drive letter on which product is installed
      and <backupexe> is the full path name of the backup self-extracting file.
 
 
  Fixes contained in this Service Package:
  ----------------------------------------
 
       Name: APAR IC31053
    Library: 9557
    Symptom: The predictive agent does not answer the call that is being
             transferred to him as a result of a customer contact. The
             agent state becomes Unavailable. Attempts to make the agent
             Available or Unavailable fail. The only recovery is to logoff
             the agent and then log the agent on again.
   Solution: Fix code so that the agent goes to Unavailable state and this
             state change request is also forwarded to the Pacing Engine so
             that the Predictive Dialer and the Pacing Engine stay in sync.
 
       Name: APAR IC30613
    Library: 9522
    Symptom: The result code that was in the dial completed event had an
             invalid value. The call did not receive a connected event, but
             only a disconnected event. The result field had not been set
             with a valid value before the disconnect. When the disconnect
             was processed, the result value was not set for the case that
             the disconnect was for a TADS_PARTY_DISCONNECTED.
   Solution: Fix code so that a disconnect of TADS_PARTY_DISCONNECTED will
             evaluate the result field and set it to TADS_DIAL_STOPPED if
             it has no value.
 
       Name: APAR IC30155
    Library: 9368
    Symptom: In application development, there is uncertainty in expected
             agent state transition.
   Solution: The state transition table shown here will be incorporated
             into a future version of the publications. Where 54 = Agent
             not available, and 72 = Agent not talking, are Pacing Engine
             Error Messages.
                State Change Table:                                      
              Current State  Action       Expected State  Expected rc  
              --------------+------------+---------------+-----------  
              LOGGED_ON       AVAILABLE    (AVAILABLE)     (0)          
                UNAVAILABLE  (LOGGED_ON)     (580, 54)    
                WORK         (LOGGED_ON)     (580, 54)    
                LOGOFF       (LOGGED_OFF)    (0)          
                 
              UNAVAIL         AVAILABLE    (AVAILABLE)     (0)          
                WORK         (UNAVAILABLE)   (580, 54)    
                LOGON        (UNAVAILABLE)   (545)        
                LOGOFF       (LOGGED_OFF)    (0)       
                 
              AVAILABLE       UNAVAILABLE  (UNAVAILABLE)   (0)       
                WORK         (AVAILABLE)     (580, 72) 
                LOGON        (AVAILABLE)     (545)     
                LOGOFF       (LOGGED_OFF)    (0)       
                 
              WORK            AVAILABLE    (AVAILABLE)     (0)       
                UNAVAILABLE  (UNAVAILABLE)   (0)       
                LOGON        (WORK)          (545)     
                LOGOFF       (LOGGED_OFF)    (0)       
                 
              ACD_CALL        AVAILABLE    (AVAILABLE)     (0)       
                UNAVAILABLE  (UNAVAILABLE)   (0)       
                WORK         (WORK)          (0)       
                LOGON        (ACD_CALL)      (545)     
                LOGOFF       (LOGGED_OFF)    (0)       
               
 
 
  Files contained in this Service Package:
  ----------------------------------------
    csespdlr.txt
    bin\csesskbr.exe