Product: IBM CallPath Dialer
       Version: 6.3.1
         Level: E2056
      Platform: OS/2
          Date: 18 July 2001
  Service File: edros2.exe
       History: edros2.hst
          Size: 1105123   (1.1Mb)
 
 
  Installation Instructions:
  --------------------------
    Download the self-extracting file, edros2.exe, into a temporary directory.
    Execute it from the command line and follow the prompts.
 
    If you answered "Yes" to the backup query and wish to
    undo the service update, issue the following commands:
 
      <installdrive>:
      cd \
      <backupexe> -Qdr
 
    where <installdrive> is the drive letter on which product is installed
      and <backupexe> is the full path name of the backup self-extracting file.
 
 
  Fixes contained in this Service Package:
  ----------------------------------------
 
       Name: APAR IC30116
    Library: 9475
    Symptom: A power dialer call is enqueued on behalf of agentA, the agent
             is placed in Pending_Outbound state. When the connection is
             made, the call is given to agentB who was also available,
             instead of agentA, who had been waiting the longest.
   Solution: Corrected the code that manages the agent states when making
             outbound calls. The agent initially selected and placed in
             Pending_Outbound was getting a state change time update which
             did not show agentA as the one waiting the longest when the
             evaluation was done as to which agent to give the connected
             call to. Corrected fix for 9351.
 
 
  Files contained in this Service Package:
  ----------------------------------------
    csesdlr.txt
    bin\csesskbr.exe