Product: IBM CallPath Dialer
       Version: 6.3.1
         Level: E2056
      Platform: AIX
          Date: 18 July 2001
  Service File: edraix.tar
       History: edraix.hst
       Fileset: csesdlr.obj
          Size: 2211840   (2.1Mb)
      Checksum: 3853946044
 
 
  Installation Instructions:
  --------------------------
    This Service File is a tar of an installp update fileset.
    It includes both the fileset, csesdlr.obj, and its related .toc file.
    You must have root authority to install this fileset.
     - Download edraix.tar into a directory.
     - Extract the fileset using the command "tar -xvf edraix.tar".
     - Start "smit install_update".
     - Select "Install/Update From All Available Software".
     - Enter the directory name to which the fileset was extracted.
     - Enter the fileset name, csesdlr.obj,
         into the field "SOFTWARE to install".
 
    Service files are installed with root ownership and root access permissions.
    If you want users WITHOUT root authority to be able to start or access the
    IBM CallPath Dialer product files,
    the following changes are required:
     - Change the group with the chgrp command for all of the
       directories and files within the installation path.
       For example, to permit the Admin group, issue:
         "chgrp -R Admin /usr/lpp/cseb"
     - Change the file permissions with the chmod command.
       For example, "chmod -R g+x+r /usr/lpp/cseb"
 
 
  Fixes contained in this Service Package:
  ----------------------------------------
 
       Name: APAR IC30116
    Library: 9475
    Symptom: A power dialer call is enqueued on behalf of agentA, the agent
             is placed in Pending_Outbound state. When the connection is
             made, the call is given to agentB who was also available,
             instead of agentA, who had been waiting the longest.
   Solution: Corrected the code that manages the agent states when making
             outbound calls. The agent initially selected and placed in
             Pending_Outbound was getting a state change time update which
             did not show agentA as the one waiting the longest when the
             evaluation was done as to which agent to give the connected
             call to. Corrected fix for 9351.
 
 
  Files contained in this Service Package:
  ----------------------------------------
    cseb/bin/dialer
    cseb/rc/Dialer
    cseb/text/dialer.copyright
    cseb/text/dialer.txt