Product: IBM CallPath Dialer
       Version: 6.3.0
         Level: E2033
      Platform: AIX
          Date: 25 June 2001
  Service File: edraix.tar
       History: edraix.hst
       Fileset: csesdlr.obj
          Size: 2160640   (2.1Mb)
      Checksum: 69135591
 
 
  Installation Instructions:
  --------------------------
    This Service File is a tar of an installp update fileset.
    It includes both the fileset, csesdlr.obj, and its related .toc file.
    You must have root authority to install this fileset.
     - Download edraix.tar into a directory.
     - Extract the fileset using the command "tar -xvf edraix.tar".
     - Start "smit install_update" (for AIX < 4.2 use install_selectable).
     - Select "Install/Update From All Available Software".
     - Enter the directory name to which the fileset was extracted.
     - Enter the fileset name, csesdlr.obj,
         into the field "SOFTWARE to install".
 
    Service files are installed with root ownership and root access permissions.
    If you want users WITHOUT root authority to be able to start or access the
    IBM CallPath Dialer product files,
    the following changes are required:
     - Change the group with the chgrp command for all of the
       directories and files within the installation path.
       For example, to permit the Admin group, issue:
         "chgrp -R Admin /usr/lpp/cseb"
     - Change the file permissions with the chmod command.
       For example, "chmod -R g+x+r /usr/lpp/cseb"
 
 
  Fixes contained in this Service Package:
  ----------------------------------------
 
       Name: APAR IC30116
    Library: 9351
    Symptom: A power dialer call is enqueued on behalf of agentA, the agent
             is placed in Pending_Outbound state. When the connection is
             made, the call is given to agentB who was also available,
             instead of agentA, who had been waiting the longest.
   Solution: Corrected the code that manages the agent states when making
             outbound calls. The agent initially selected and placed in
             Pending_Outbound was getting a state change time update which
             did not show agentA as the one waiting the longest when the
             evaluation was done as to which agent to give the connected
             call to.
 
       Name: APAR IC29420
    Library: 9127
    Symptom: After installation of service on AIX, the softlink may still
             point to a different executable rather than the one that was
             just updated.
   Solution: The fixpack installation program is updated to update the
             softlink to point to the executable that was updated.
 
       Name: APAR IC27620
    Library: 8862
    Symptom: Unable to access working agent list as logoff of agent occurs.
   Solution: The dropApps function will now call the ProcessACDLogoff
             function that handles locks better and should prevent the lock
             problem from occurring.
 
       Name: APAR IC27561
    Library: 8739
    Symptom: Invalid QueueSize value returned for monitored
             TADS_ACD_STATUS_EVENT.
   Solution: Correct the Skill Expression copy constructor in tadsskbr.hpp
             to copy the iCallsInQueue value so that the
             GenerateACDAgentDetails function will obtain the correct queue
             size value.
 
       Name: APAR IC28839
       Date: 15 Nov 2000
    Library: 9021
    Symptom: When installing an Enterprise product the following error
             occurs; "Could not add dll path to autoexec.bat". If this
             error was ignored on the installation then there will be an
             incomplete install of the product. Now when service is applied
             to the product the following error will be displayed; "Not
             Enough disk space on target drive while attempting to copy
             files. To continue, first free disk space on the target drive
             and then click OK." Whether OK or Cancel is chosen the program
             will result in an endless loop. One must use Task Manager to
             end the Callpath Service application.
    Problem: The problem is that some Windows 2000 machines have a hidden
             AUTOEXEC.BAT file which prevents install from updating the
             path. This results in a corrupted registry entry. This also
             causes the service executables to fail which gives the "out of
             disk space" error above.
   Solution: The solution is to turn off the hidden attribute from the
             AUTOEXEC.BAT file, uninstall, and then reinstall. The
             following steps will assist in the process.
              1)  Stop all components
              2)  Turn off the hidden attribute on the AUTOEXEC.BAT file.
                    This can be done by opening a command prompt and
                    from the root directory, usually c:\, type
                    "attrib -H AUTOEXEC.BAT".
              3)  Copy all of the .INI and/or .DEF files from the conf directory
                    to a temporaray directory.
              4)  Uninstall the product.
              5)  Reinstall the product.
                    This time there should be no error messages displayed
                    from the install program.
              6)  Copy the .INI and/or .DEF file from the temporary directory
                    back to conf.
 
 
  Files contained in this Service Package:
  ----------------------------------------
    cseb/bin/dialer
    cseb/rc/Dialer
    cseb/text/dialer.copyright
    cseb/text/dialer.txt
    cseb/bin/ecs.config