Product: Corepoint Telephony Intelligent Routing Version: 6.2.0 Level: E1975 Platform: WindowsNT Date: 15 March 2001 Service File: icrwnt.exe Size: 2931476 (2.8Mb) Installation Instructions: -------------------------- Download the self-extracting file, icrwnt.exe, into a temporary directory. Execute it from the command line and follow the prompts. This will start an InstallShield Wizard to guide you through the installation process. Fixes contained in this Service Package: ---------------------------------------- Name: APAR IC28839 Date: 15 Nov 2000 Library: 9021 Symptom: When installing an Enterprise product the following error occurs; "Could not add dll path to autoexec.bat". If this error was ignored on the installation then there will be an incomplete install of the product. Now when service is applied to the product the following error will be displayed; "Not Enough disk space on target drive while attempting to copy files. To continue, first free disk space on the target drive and then click OK." Whether OK or Cancel is chosen the program will result in an endless loop. One must use Task Manager to end the Callpath Service application. Problem: The problem is that some Windows 2000 machines have a hidden AUTOEXEC.BAT file which prevents install from updating the path. This results in a corrupted registry entry. This also causes the service executables to fail which gives the "out of disk space" error above. Solution: The solution is to turn off the hidden attribute from the AUTOEXEC.BAT file, uninstall, and then reinstall. The following steps will assist in the process. 1) Stop all components 2) Turn off the hidden attribute on the AUTOEXEC.BAT file. This can be done by opening a command prompt and from the root directory, usually c:\, type "attrib -H AUTOEXEC.BAT". 3) Copy all of the .INI and/or .DEF files from the conf directory to a temporaray directory. 4) Uninstall the product. 5) Reinstall the product. This time there should be no error messages displayed from the install program. 6) Copy the .INI and/or .DEF file from the temporary directory back to conf. Name: APAR IC29100 Library: 9062 Problem: IR Configurator does not display all the views in the database and all the columns for those views when the DB2 Server resides on a AS/400 system. The SQL statment to query the DB2 Server on a AS/400 system is different from the SQL statement that is created to query the DB2 Server on the other platforms (OS/2, Windows NT, AIX). Workaround: None Solution: The environment variable "IR_DBSERVER_PLATFORM" has been defined to identify the platform the DB2 Server resides on. If the DB2 Server resides on a AS/400 system then set this environment variable to "AS400". If the DB2 Server resides on any other system then this environment variable does not have to be set. IR will construct the required SQL statement to query for the Views and Columns based on this environment variable. Name: APAR IC29616 Library: 9197 Problem: If the IR user ID who logs on to DB2 on AS/400 is different from the owner of the view tables then all database queries will fail. Workaround: Config the owner of the DB2 tables as the IR Database user ID. Solution: The environment variable "IR_DBSERVEROWNER_KEY" has been defined to identify the owner of the database tables. If the IR database is DB2 in which the server is running on a AS/400 system, then set this variable to the owner of the DB2 tables. Files contained in this Service Package: ---------------------------------------- azaicnfg.exe azairdb.exe azairf.exe azaicnfg.hlp azaprod.dll azaicrtu.dll azaicrte.dll azairdg.dll azaidb2.dll azaiodbc.dll csebirf.dll csebirdm.dll readme.txt azaprod.txt sdk\csebdef.h sdk\csebirf.lib sdk\csebirdm.lib sdk\azairdg.lib setup.bmp setup16.bmp