IBM Infoprint Manager for Windows README

11 Dec 2003


Contents

IBM Infoprint Manager for Windows Version 2.1.0 README

  • General Release Notes for Infoprint Manager for Windows
  • |Backing up the UserInit file for the PostScript transform program
  • |Possible issues when completing Infoprint Manager for Windows Server 2.1.0 install
  • |Accessing the Publications CD-ROM
  • Viewing the Publications CD-ROM
  • |Release Notes for Version 2.1.0 PTF UR54088 (December 2003)
  • |Infoprint Manager documentation updates
  • |Functional enhancements
  • Release notes for Version 2.1.0 PTF UR53923 (April 2003)
  • Number of error logs expanded
  • Enhanced performance of Infoprint Manager Server in a distributed environment
  • Functional enhancements
  • Release notes for Version 2.1.0 PTF UR53740 (November 2002)
  • Job contextual menu on Administration and Operations GUIs may not be fully visible
  • Selecting enhanced or standard Infoprint Select
  • Functional enhancements
  • Release notes for Version 2.1.0 PTF UR53705 (August 2002)
  • Release notes for the Version 2.1 NLV Refresh
  • Adding forms in the Infoprint Manager Administration GUI
  • Japanese Common Client CD "Contact Us" title garbled
  • Release notes for Version 2.1
  • Verifying configuration with SecureWay Communications Server
  • Setting the TCP KEEPALIVE frequencies (for customers using Download for OS/390 or DPF)
  • Manually running fontmap.cmd on new Windows systems
  • How to access Font Downloader Feature user's guide
  • Limitations, restrictions, and pre-reqs
  • Functional enhancements

  • IBM Infoprint Manager for Windows Version 2.1.0 README

    This readme contains the following information:


    General Release Notes for Infoprint Manager for Windows

    Information on the following topics was removed from this README because it is now available in the |  Infoprint Manager for Windows: Getting |Started manual .

    Note:
    |"Customizing error logs in the Infoprint Manager server" has been |added to the IBM Infoprint Manager: Update Guide for PTF U483536 |and PTF UR54088. |

    |Backing up the UserInit file for the PostScript transform program

    |If you have modified the UserInit file for the ps2afp |transform, you must create a backup copy of the file prior to installing a |service update or new version of Infoprint Manager for Windows. If you |do not perform this task, the install program provided with Infoprint Manager |for Windows overwrites the existing UserInit file, removing all |prior changes to that file.

    |Infoprint Manager for Windows installs the UserInit file into |the following locations: |

    1. |install_path\var\psf\ps2afp
    2. |install_path\var\psf\ps2afp2 |

    |Possible issues when completing Infoprint Manager for Windows Server 2.1.0 install

    |When installing the Infoprint Manager for Windows server CD-ROM, you might |receive the Wrong Volume pop-up error message:

    |The wrong volume is in the drive.  Please insert volume IPM_410A_NTS1
    |into drive D:

    |where D: is the CD-ROM drive on your Windows |server.

    |If this occurs, follow the directions and reinsert the base server CD-ROM |to complete the install successfully.

    |Accessing the Publications CD-ROM

    |Use the following procedure to access the publications CD-ROM: |

    1. |Insert the Publications CD-ROM in your CD-ROM drive. It starts |automatically.
    2. |From the pulldowns for all choices, select Open the collection |index.
    3. |Click OK.
    4. |Because this change does not take effect until you re-insert the CD-ROM, |open the CD-ROM drive and then close it.
    5. |The CD-ROM now opens to the opening page of the publications in |pdf format.
    6. |Scroll down the list of publications, and select the one you want to |view. |

    Viewing the Publications CD-ROM

    The contents of the publications CD are best viewed using Netscape Navigator Version 4.7 or higher, or Internet Explorer Version 5.0 or higher. Adobe Acrobat Reader Version 3.0 can be used to view most PDF files on the CD; however, for larger files, such as the Infoprint Manager: Reference, Acrobat Reader Version 4.0 or higher is required. To download Acrobat Reader, visit the Adobe web site at http://www.adobe.com.


    |Release Notes for Version 2.1.0 PTF UR54088 (December 2003)

    |PTF UR54088 (APAR IR51331) contains several enhancements to function, |usability, and reliability. Refer to the "Functional Enhancements" |section for more information. For a summary of the fixes provided with |this PTF, refer to the Service Page of the Infoprint Manager for Windows |2.1 Web site at |http://www.printers.ibm.com/R5PSC.NSF/Web/ipw210ser. |To apply this service update, refer to the |Infoprint Manager for Windows: Getting Started manual.

    |Infoprint Manager documentation updates

    |With this service update, you will notice the following changes: |

    |Functional enhancements

    |The following enhancements in function and usability are available with the |December 2003 Infoprint Manager for Windows PTF: |


    Release notes for Version 2.1.0 PTF UR53923 (April 2003)

    PTF UR53923 (APAR IR50128) contains several enhancements to function, usability, and reliability. Refer to the "Functional Enhancements" section for more information. For a summary of the fixes provided with this PTF, refer to the Service Page of the Infoprint Manager for Windows 2.1 Web site at http://www.printers.ibm.com/R5PSC.NSF/Web/ipw210ser. To apply this service update, refer to theInfoprint Manager for Windows: Getting Started manual.

    Number of error logs expanded

    If you apply PTF U53923, the default number of error logs retained for your Infoprint Manager server, Notification server, and SAP Callback processes increases from one to ten. You can increase or decrease the number of error logs that Infoprint Manager saves, but will need to follow the directions provided in "Customizing error logs in the Infoprint Manager server" in Infoprint Manager for Windows: Procedures.

    Enhanced performance of Infoprint Manager Server in a distributed environment

    A distributed environment consists of many Infoprint actual destinations for each print queue. As a general rule, as the number of jobs in a queue or the number of actual destinations on a queue grows, job throughput can slow. Infoprint Manager server (pdserver) has been enhanced in PTF UR93523 so that it processes jobs more quickly in a distributed environment if the jobs have a value for the actual-destinations-requested job attribute.

    Functional enhancements

    The following enhancements in function and usability are available with the April 2003 Infoprint Manager for Windows PTF:


    Release notes for Version 2.1.0 PTF UR53740 (November 2002)

    PTF UR53740 (APAR IR48858) contains several enhancements to function, usability, and reliability. Refer to the "Functional Enhancements" section for more information. For a summary of the fixes provided with this PTF, refer to the Service Page of the Infoprint Manager for Windows 2.1 Website at http://www.printers.ibm.com/R5PSC.NSF/Web/ipw210ser. To apply this service update, refer to the Infoprint Manager for Windows: Getting Started manual.

    Job contextual menu on Administration and Operations GUIs may not be fully visible

    Due to a problem with the Java implementation tools, there may be cases when the job contextual menu displays beyond the bottom of the display screen when selected from the Administration GUI or the Operations GUI. You must manually move the menu up in order to see the entire display.

    Selecting enhanced or standard Infoprint Select

    Once you have successfully installed Infoprint Select, you must determine whether or not you want the enhanced version of the client that is available with PTF UR53740. If you use the enhanced Select, users can enter job and document attributes with print jobs if the printer they send the job to is a Select printer. You may decide not to provide this ability to end users since it requires an understanding of how to use attributes. For more information on the enhanced Select and specifying attributes, refer to the Infoprint Manager for Windows: Getting Started manual.

    Note that if you use Infoprint Select in a language other than English, the enhanced version is not available at this time.

    If you want to apply the enhanced Infoprint Select, perform the following action:

    Click the Start button on your Windows system and select Programs -> Infoprint Select -> Activate attributes dialog.

    This action ensures that you can access the new dialog panels that allow you to specify Infoprint job attributes when submitting a job to the server, as well as cancelling, holding, and releasing jobs within a queue from the Infoprint Select client.

    Functional enhancements

    The following enhancements in function and usability are available with the November 2002 Infoprint Manager for Windows PTF:


    Release notes for Version 2.1.0 PTF UR53705 (August 2002)

    Note that PTF UR53705 (APAR IR48548) contains no new functional enhancements. For a summary of the fixes provided with this PTF, refer to the Service Page of the Infoprint Manager for Windows 2.1 Web site at http://www.printers.ibm.com/R5PSC.NSF/Web/ipw210ser. To apply this service update, refer to the Infoprint Manager for Windows: Getting Started manual.


    Release notes for the Version 2.1 NLV Refresh

    Please note that information on the following topics was removed from this README because it is now available in the current publications:

    Running Infoprint Manager in double-byte languages
    Now available in the Infoprint Manager for Windows: Getting Started book in Chapter 4.

    Downloading AFP print drivers from the IBM web site
    Now available in the Infoprint Manager for Windows: Getting Started book in Chapter 20.

    Adding forms in the Infoprint Manager Administration GUI

    When you add a form in the GUI, it only shows up in the list of available forms after a job has been run with that specific form. For example, if you associate the form Letter with Job 1, Letter will not display in the Printer -> Change Forms or Job -> Change Forms drop-down lists until after Job 1 has completed.

    Japanese Common Client CD "Contact Us" title garbled

    On the Japanese NLV version of the Common Client CD, the title of the "Contact Us" page is not translated, and contains garbled English characters. This will be fixed in a future update of the Common Client CD.


    Release notes for Version 2.1

    Please note that information on the following topics was removed from this README because it is now available in the current publications:

    Close Infoprint Manager Administration GUI, Operations GUI, and Management Console before installing any PTF or re-installing Infoprint Manager
    Now available in the Infoprint Manager for Windows: Getting Started book in Chapter 4.

    Ensure that the Infoprint Manager server and the Administration and Operations GUI are at the same level
    Now available in the Infoprint Manager for Windows: Getting Started book in Chapter 4.

    Power on a destination before creating as an actual destination
    Now available in the Infoprint Manager for Windows: Getting Started book in Chapter 9.

    Whenever possible, load print drivers on the server for each client operating system
    Now available in the Infoprint Manager for Windows: Getting Started book in Chapter 16.

    Notification method "exit" cannot run a program that requires a window
    Now available in the Infoprint Manager for Windows: Procedures book in Chapter 7.

    Setting up finishing options for the Infoprint 2085 and Infoprint 2105
    Now available in the Infoprint Manager for Windows: Procedures book in Chapter 26.

    Verifying configuration with SecureWay Communications Server

    If you use PSF Direct to print from host systems, you must also install IBM SecureWay Communications Server for Windows NT at Version 6.01 with required APARs JR13453, JR13599, and JR14098 or IBM SecureWay Communications Server for Windows 2000 at Version 6.1. (Host systems include MVS, VSE, VM, and OS/400.)

    Currently with Version 6.1, there is an error with configuration verification with SecureWay Communications Server. To correct this error, use the following procedure:

    1. Go to Start -> Programs -> IBM Communications Server -> Configuration Verification.
    2. Go to File -> Open... and select the controllername.acg file that you want to verify, where controllername is the name you gave the configuration file.
    3. Click on the Checkmark icon and a message similar to the following is displayed:
      Verifying...
      PCS7210E		The value NN for keyword
      /LOCAL_LU[LU_NAME=PSFDCFLU]/DEFAULT_POOL/ is not valid.
      Verify ended with errors.
      
    4. Click on the Pencil icon and locate the line that contains LOCAL_LU= and change the DEFAULT_POOL=NN to 0 (zero), where NN is the number reported in the message in Step 3.
    5. Go to File -> Exit and click Yes when prompted to save the controllername.acg file.
    6. Reverify the controllername.acg file again by clicking on the Checkmark icon. The following message is displayed:
      Verifying...
      Verify complete with no errors.
      

    Notes:

    1. Preliminary testing has been completed with IBM SecureWay Communications Server, Version 6.1, and Infoprint Manager for Windows. However, the PSF Direct Network Configuration Guide that is available on our Web site and publications CD-ROM was developed and tested using Version 6.01. Minor differences exist between the two versions, and these differences will be tested and documented in the future.

    2. If you need to uninstall IBM SecureWay Communications Server, you should uninstall Personal Communications first. However, if you have installed APAR JR14481, the uninstall process informs you of this situation.

    Setting the TCP KEEPALIVE frequencies (for customers using Download for OS/390 or DPF)

    Because network objects, such as printers, are sometimes terminated abruptly (for example, powered off), it is advisable to use a periodic poll that enables TCP to discover when a connection is no longer usable. This periodic polling is called the KEEPALIVE frequency.

    The frequency of these KEEPALIVE transmissions is determined by system-wide TCP/IP configuration parameters in the host(s). You should set the KEEPALIVE interval, as described in the instructions for your particular type of host, to be much smaller (for example, four minutes), to maintain the network connection. This allows the system to detect if a printer has been powered off or is no longer accessible to the network.

    Manually running fontmap.cmd on new Windows systems

    During configuration, a file called fonts.map is created. This file is used by the PostScript and PDF transforms. In cases where the install of Infoprint Manager is done on a new Windows system, it is possible for this file to be created with a size of 0 bytes. If this happens, the transforms will fail. To solve this problem, from a Command Prompt navigate to the install_path\PS folder and enter this command to run the font command script: fontmap.cmd.

    While this script is running, it is checking for the fonts installed on your system, and you may see messages on the screen indicating fonts that are not installed. These are not error messages, and you can ignore them.

    How to access Font Downloader Feature user's guide

    On the Infoprint Manager for Windows Font Downloader Feature CD-ROM, access the User's Guide by viewing the CD-ROM contents and clicking on "usersguide.pdf". You must have Adobe Acrobat Reader to view this file.

    Limitations, restrictions, and pre-reqs

    Install Generic Windows Driver before setting up Passthrough destinations

    Before configuring any Passthrough destinations, you must install the Generic/Text Only Driver from your Windows CD.

    Windows Gateway Printer considerations for mixed Windows NT/2000 client and server

    If a Windows 2000 machine is being used as an Infoprint Manager client and a Windows NT 4.0 machine is being used as an Infoprint Manager Server, be aware of the following situation:

    A Windows Gateway Printer is created on the Windows NT server machine using Windows NT AFP drivers. That Windows Gateway Printer is then added to the Windows 2000 Client machine using the Add Printer wizard. Behind the scenes, Windows tries to load the Windows NT AFP drivers onto the Windows 2000 machine and the Windows 2000 machine crashes. Do not do this.

    Patience when launching the Operations or Administration GUI

    When you install the Infoprint Manager Server, or install the GUIs from the client CD, one icon will appear for the Operations GUI and one for the Administration GUI. When you double click either of these desktop icons, a "splash" screen will appear, and there may be a delay before the GUI screen appears. Do not double click the icon again as this will launch a second instance of the GUI.

    JRE required to uninstall GUIs

    The Infoprint Manager for Windows: Getting Started manual mentions in several places the process for uninstalling the JRE or Infoprint Manager Administrator and Operator GUIs. If you uninstall the JRE first, the GUIs cannot be uninstalled since the uninstall process for the GUIs is a Java uninstall process that requires a version of JRE to run. If you want to uninstall both the JRE and the GUIs, make sure you uninstall the GUIs first.

    Infoprint Select and the Infoprint Generic Driver

    When a user installs Infoprint Select on a client machine from the Common Clients CD-ROM, the Infoprint Generic Driver is also installed on their Windows machine. This Infoprint Generic PostScript Driver can be used when the user creates a Select printer on their client machine. When a job is sent to the Select printer that uses this driver, the driver sets some job attributes that allow the job to be printed on a PSF actual destination only. The Infoprint Generic Driver should be used only if the Select printer is configured to point to a PSF destination. An alternate driver for the Select printer should be used if the Select printer is configured to point to another type of printer.

    Installing and uninstalling requires administrative privilege

    You must have Administrative Privilege to install or uninstall IBM Infoprint Manager for Windows. If you try to uninstall the product without administrative privilege, the following message is issued:

    Setup Installation Error: Setup has detected Uninstallshield is in use,
    please close Uninstallshield and restart setup (Error 432).
    

    A similar message is issued at install if you do not have administrative privilege.

    Ensure that you have Administrative Privilege before attempting to install or uninstall IBM Infoprint Manager for Windows.

    Remember to reboot at end of installation

    After you have installed IBM Infoprint Manager for Windows, the installation program asks if you want to reboot your system. The default answer to this question is Yes because Infoprint Manager will not function properly until the system is rebooted. When you click OK or press Enter, your system reboots.

    Stop and restart server after prolonged server activity

    Due to known limitations involving prolonged server activity, it is strongly recommended that the Infoprint Manager Server be stopped and restarted every seven (7) days to avoid potential problems that could disrupt server processing.

    To stop and restart the server:

    1. Disable all actual destinations with the Infoprint Administration or Operations graphical user GUI.
    2. Wait for all currently printing jobs to finish.
    3. Stop the Infoprint Manager Server through the Management Console.
    4. Restart the Infoprint Manager Server through the Management Console.
    5. Re-enable all actual destinations through the Administration or Operations GUI.

    Functional enhancements

    The following enhancements in function and usability are available with the November 2002 Infoprint Manager for Windows PTF: