The printer driver is unable to find the network printer

If you are using an internal print server

  • Make sure the print server is properly installed and enabled. To check this, print a setup page for the printer. The print server should appear in the list of attachments on the setup page.

  • If a network-related message appears on the control panel, see Additional problems.

  • Make sure TCP/IP is activated on the print server. The protocol must be active for the print server and printer driver to work. You can do this from the printer control panel.

    For more information, see the print server documentation.

If you are using an external print server

  • Check the print server lights.

    For more information, see the print server documentation.

  • Print a setup page from the print server.

    For more information, see the print server documentation.

  • Make sure all physical connections between the print server, the printer, and the network are working.

  • Turn the printer and print server off and back on. Turn the printer back on first.