Make sure the printer is on and ready.
Make sure the LAN cable is plugged into both the print server and into the LAN, and it is working properly.
Note: | If you have an internal print server, the LAN cable is plugged directly into the printer. |
If you are using an internal print server:
Make sure the print server is properly installed and enabled. To check this, print a setup page for the printer. The print server should appear in the list of attachments on the setup page.
If a network-related message appears on the control panel, see Additional problems.
Make sure TCP/IP is activated on the print server. The protocol must be active for the print server and printer driver to work. You can do this from the printer control panel.
For more information, see the print server documentation.
If you are using an external print server:
Check the print server lights.
For more information, see the print server documentation.
Print a setup page from the print server.
For more information, see the print server documentation.
Make sure all physical connections between the print server, the printer, and the network are working.
Turn the printer and print server off and back on. Turn the printer back on first.
Make sure the SNMP community name you supplied to the printer driver is the same as the one set in the print server.
PING the print server.
If PING works, turn the printer off, and then PING again to check for duplicate IP addresses.
If PING does not work, check the IP address, netmask, and gateway to make sure they are set up correctly for your environment.
Make sure bridges and routers are functioning properly.