No printer icon(s)

When you log in to MarkVision and see:

A message that indicates there was an error reading printers.

Possible causes

User actions

Contact your administrator.

Administrator actions

From the Services control panel, verify that the MarkVision Server is running on the Web server. If it is not running, stop and restart service. If the service is running, ask the user to repopulate the folder with printers. Select the printer, and then click Edit. Use filters or manually select printers.

Printers are missing from folders (no login error messages).

Possible causes

User actions

Repopulate your folder with printers. Select the printer, and then click Edit user filters or manually select printers.

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