How do you create Actions?

The following steps are an example of how to create an Action in MarkVision Messenger. This sample Action will send an e-mail message to a fictional address, paper@jam.com whenever a printer monitored by the MarkVision Server enters a Paper Jam state. More detailed instructions on configuring Actions are in the MarkVision Messenger User's Guide, which you can access from MarkVision Messenger by clicking Help.

  1. After logging in to MarkVision Messenger, click Create New.

  2. Click the Next arrow icon.
  3. Choose whether to make your Action private (the Action is only available to you) or public (the Action is available to all users), and click the Next arrow icon.
  4. Choose the event that will trigger the Action. For this example, select Paper Jam from the Events list, and then click the blue arrow icon to add Paper Jam to the Selected Events box.
  5. Click the Next arrow icon.
  6. Select your method of device selection. You can choose to:
  7. For this example, click Monitor All Devices on the MarkVision Server, and then click the Next arrow icon.
  8. Select the type of command your Action will execute. For our example, click Send SMTP E-mail, and then click the Next arrow icon.
  9. In the SMTP Mail Server box, enter your SMTP Mail Server (mailserver.mycompany.com, for example). In the From: box, enter your e-mail address. Click the Next arrow icon.
  10. Compose your e-mail message.

  11. Note: Both source.ipAddress and source.model are Keywords. Select them from the Keywords list and move them to the Body: box by clicking the blue arrow icon. The source.ipAddress keyword contains the TCP/IP network address (if applicable) of the print server to which the printer is attached. The source.model keyword contains the model name of the printer. Many keywords are available in MarkVision Messenger, and a description of each is in the Keyword Detail box, directly under the Keywords list.
  12. Select the type of filter for your action:
  13. For this example, click Trigger on Active, and then click the Next arrow icon.

  14. You will now see a summary of your action. Click Yes to enable the Action.

Results of this example

If a printer monitored by MarkVision Professional enters a Paper Jam state, an e-mail will be sent to the fictional paper@jam.com. The subject will be "Paper Jam," and the body will be similar to:

There is a paper jam at: 123.123.123.123, model: generic printer.

In this example, 123.123.123.123 is the TCP/IP network address of the print server to which the printer is attached and generic printer is the model name of the printer.


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