Error reading password

When you log in, MarkVision validates your account by requiring a user name and password.

At login, if you see:

A message that indicates there was an error reading the password.

Possible causes

User actions

Ask your administrator to reset your password.

Administrator actions

From the Service control panel, verify that the MarkVision Server is running on the Web server. If it is not running, stop and restart the service.

If the service is running, reset the user's password:

      1. Click User Accounts from the All Tasks list.
      2. Select the appropriate account, and then click Edit.
      3. Change the password information as necessary.
      4. Ask the user to log in again.

 

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