DOCUMENT:Q149687  27-JUN-1998  [msnetwork]
TITLE   :MSN Error Message: The MAPI Spooler Has Unexpectedly Exited
PRODUCT :The Microsoft Network
PROD/VER:WINDOWS:1.2,1.3,2.0,2.5
OPER/SYS:WINDOWS
KEYWORDS:kberrmsg msnmail kbmsn

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The information in this article applies to:

 - The Microsoft Network versions 1.2, 1.3, 2.0, 2.5
 - Microsoft Windows 95
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SYMPTOMS
========

When you start Microsoft Exchange, you may receive the following error
message:

   The MAPI spooler has unexpectedly exited.

This error message occurs only if the The Microsoft Network Online Service
information service is installed in your profile.

CAUSE
=====

This error can occur if your Remote Mail headers file is damaged.

RESOLUTION
==========

Use Windows Explorer or My Computer to delete your Remote Mail headers
file. The file should be in the Windows folder, with the file name

   MOS<user name>.rhc

where <user name> is your Windows 95 user name.

After you delete this file, it is automatically rebuilt.

Additional query words: 1.20 1.30 2.00 2.50 msn
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Keywords          : kberrmsg msnmail kbmsn 
Version           : WINDOWS:1.2,1.3,2.0,2.5
Platform          : WINDOWS
Issue type        : kbprb

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